A photo of the Manila harbour at night

Asia Pacific

Delivering unparalleled customer, technical, and back office support in the Asia Pacific region for over 15 years.

With a vast array of language offerings alongside our digital and traditional customer care solutions, our APAC campuses deliver exceptional services for your brand.

In the Philippines, we excel in voice customer service, outperforming our North American competitors. In India, we are a digital destination, with a focus on technical support and troubleshooting. Our India locations are also known for their performance in non-traditional back-office work like quality assurance, content moderation, and data annotation.

Regional Excellence

14+ years of experience servicing North American digital economy brands

#1 vendor in champion challenger model across all channels

Local CX leadership, ensuring cultural affinity and market knowledge

Cost-efficient, extremely large, skilled labor pool

Bilingual English-speaking population with neutral accent

Affinity for North American brands & culture

Mature customer care industry

Customer service-driven cultures

Significant cost savings
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Languages Supported in Asia Pacific

















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Regional Campuses

Cebu, Philippines

Cebu, Philippines

Cebu is the largest island in the Visayas region, boasting an ethnically diverse population of Malay, Chinese, and Filipino inhabitants, and a growing number of Westerners. It also has significant foreign investment, creating hundreds of thousands of jobs in the BPO industry.

Our Cebu campus is strategically located in an area densely populated with an experienced labor pool that is young and educated. Our recruitment radius captures the entire Cebu Metropolitan Area which includes Cebu City as well as six neighboring cities.

Features of our Cebu campus include:

  • 24,000+ square feet
  • 300+ associate seats
  • Expansive indoor and outdoor retail spaces
  • Located beside the Cebu Business Park
  • PCI Certified

IntouchCX Cebu
Archbishop Reyes Street
Cebu City 6000

Clark, Philippines

Clark, Philippines

Clark (also known as Clark City or Global Clark City) is located within the Clark Freeport Zone in Mabalacat, Pampanga, Philippines. It’s considered to be one of the most in-demand developments outside of Manila, with proximity to major thoroughfares, international gateways, and access to a young and highly skilled talent pool.

Located in a five tower complex near new roads and railways, our campus features include:

  • 20,000+ square feet on 2 floors
  • 500+ associate seats
  • PCI compliant with swipe card access

IntouchCX Clark City Front Tower 1
Manuel Roxas Highway Clark Freeport Zone
Angeles City, Pampanga

Manila, Philippines

Manila, Philippines

Metropolitan Manila is comprised of six cities and 12 towns. As the capital city of the Philippines, Manila is densely populated with an experienced labor pool of highly educated young workers, making it the perfect location for our campuses.
Our Manila campus features include:

  • 2 campuses in Quezon City
  • 300,000+ total square feet
  • 3,000+ associate seats
  • 20 training rooms
  • Swipe card access and security features
  • Easy access to shopping, food, and health care

IntouchCX Manila - UP Town Center
UP Town Center, Katipunan Ave,
Diliman, Quezon City,
Metro Manila, Philippines 1105

IntouchCX Manila - Cyberpark Tower 1
10th-12th, 14th floor. Cyberpark Tower I
Araneta Center, Quezon City, 1109
Metro Manila, Philippines 1109

Bengaluru, India

Bengaluru, India

Bengaluru (formerly Bangalore) is the capital and largest city of the Indian state of Karnataka. Often called the "Silicon Valley of India,” Bengaluru is amazingly diverse and one of the fastest-growing metropolitan areas in the country. The city is home to numerous educational and research institutions, along with the campuses of several global tech and aerospace giants.

Our Bangalore campus features include:

  • 20,000 sq/ft
  • 1,800+ associate seats
  • 6 training rooms
  • ISO 2700:2013, SOC2 Type 2, GDPR, and HIPPA certified
  • Built-in roof-top cafeteria
  • Employee transportation services

IntouchCX Bangalore
92/1B, Electronics City Phase1
Karnataka, India - 560100

Hyderabad, India

Hyderabad, India

Hyderabad is the capital and largest city of Telangana, located in south-central India. It’s known for being one of the fastest developing IT cities in India, with low operating costs, robust infrastructure, and a large labor force of neutral accent bilingual English speakers.

Features of our Hyderabad campus include:

  • 2 floors, totalling 90,000 sq/ft
  • 1,500+ associate seats
  • 14 training rooms and 14 meeting rooms
  • PCI certified
  • Built-in cafeteria and recreational zones

IntouchCX India
4th & 5th Floor, Maximus Towers 2A
RahejaMindspace IT Park, Hitech City
Madhapur, Hyderabad
Telangana, India – 500081

Kuala Lumpur, Malaysia

Kuala Lumpur, Malaysia

Kuala Lumpur is Malaysia’s capital, one of the fastest-growing cities in the APAC region, and will soon be the home of our newest state-of-the-art center of excellence campus. It has quickly become a global data-center hub for innovative, high-growth businesses, with Malaysia ranking second in talent investment and development among ASEAN countries. Supportive initiatives from the government, a stable economic ecosystem, and expertise in English and many Asian languages have made the region a new leader in the BPO and customer support industry.

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