Historic buildings in Guatemala City

Latin America

Delivering exceptional experiences in our Latin America & Caribbean campuses for over 15 years.

We are the top CX partner for Tech, Retail/eCommerce, Edtech, Smart Home, and Gig Economy clients in Latin America and the Caribbean. Each of our campuses is strategically located near the United States for enhanced collaboration, communication, and travel logistics.

As leaders in the LATAM region, our brand partners entrust us with unique programs such as content moderation, payments and collections, user experience testing, and more. Our local CX leadership team leverages their extensive cultural and operational expertise to drive exceptional experiences, performance, and quality while increasing customer satisfaction.

Regional Excellence

15+ years of experience serving high growth brands

Fluent English and Spanish-speaking populations

Local CX leadership, ensuring cultural affinity and market knowledge

Cost-efficient, skilled labor pool

Brand recognition in the market

Scalability of LATAM operations

Voice talent availability

Non-traditional back office support

Customer service driven culture
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Languages Supported in Latin America








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Regional Campuses

Bogota, Colombia

Bogota, Colombia

With a vibrant bilingual talent pool, strong IT infrastructure, and competitive pricing, Bogota is ranked as one of the best cities in the world for contact center outsourcing. 
Additional features include:

  • 50,000+ square feet
  • 2,000+ associate seats
  • 4 training rooms
  • Vast bilingual market
  • Highly accessible location
  • Modern cafeteria and lounge spaces

IntouchCX Bogota
Diagonal 25 G # 95 A - 85
Bogotá - Colombia

Guatemala City, Guatemala

Guatemala City, Guatemala

Guatemala City has a cost-efficient labor pool of skilled workers, and its geographic closeness to the United States allows for alignment with our Northern America campuses. The city is also home to 30% of Central America’s total university population. This high post secondary education rates make hiring Tier 3+ specialized roles much easier, increasing quality for your program.
Features of our Guatemala City campus include:

  • 150,000+ square feet
  • 2,200+ associate seats
  • 14 training rooms
  • Located in the heart of downtown with panoramic views
  • English and Spanish offered
  • PCI Compliant with card access and security features

IntouchCX Guatemala City
15 Ave. 5-00 Zone 13
WTC Building, Tower 1
Guatemala City, Guatemala, 01013

Montego Bay, Jamaica

Montego Bay, Jamaica

Montego Bay is located on Jamaica’s north coast and is the second largest city in the country. It has a strong population with exceptional language skills and affinity for American culture, which has helped spark growth in Jamaica’s BPO sector.
Features of our Montego Bay campuses:

  • 2 Campuses
  • 32,000+ square feet
  • 370+ associate seats
  • 6 training rooms
  • Outdoor oceanfront cafeteria
  • Swipe card access and security features
  • PCI Certified

IntouchCX Montego Bay - Cazoumar
Pimento Way Suite B202-B203
Cazoumar Freezone
Montego Bay, St. James

IntouchCX Montego Bay - Bioprist
1a Pimento Way Floor 1 & 2
Bioprist Knowledge Park
Freeport, Montego Bay

Tegucigalpa, Honduras

Tegucigalpa, Honduras

Tegucigalpa is the capital city of Honduras. While Spanish is the official language, it’s also the largest English-speaking population in the region. Our Tegucigalpa campuses employ a skilled labor force with a strong cultural affinity for North American brands.
Our strategic locations in Tegucigalpa are well insulated from natural disasters and are easily accessible through public transportation.

Our Tegucigalpa campuses feature:

  • 2 Campuses
  • 65,000+ square feet
  • 1,000+ associate seats
  • 30 meeting rooms and 6 training rooms
  • PCI certified
  • Rooftop cafes

IntouchCX Honduras
Edificio Corporativo Centroamérica
Boulevard Centroamerica
Tegucigalpa, Honduras 11101

IntouchCX Honduras
Palmira Corporate Building
Colonia Palmira, Avenida La Paz
Tegucigalpa, Honduras 11101

San Pedro Sula, Honduras

San Pedro Sula, Honduras

Located in the Sula Valley of northern Honduras, San Pedro Sula is one of the country’s main transportation hubs. Known for having one of the highest number of bilingual schools in Central America, the city provides a large talent pool of accent neutral bilingual English and Spanish speaking workers.
Features of our San Pedro Sula campus include:

  • 22,000+ square feet
  • 300+ associate seats
  • 6 meeting rooms
  • 4 training rooms
  • PCI Compliant

IntouchCX Honduras
Edificio Nuevo Horizontes Business Center
Piso 9, Sector rancho el Coco, Avenida principal
San Pedro Sula, Honduras

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