IntouchCX
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Consumer Tech

We provide personalized digital solutions that turn your customers into lifelong brand ambassadors.

IntouchCX provides you with a knowledgeable, empowered team of experts that personalizes your customer’s journey to humanize your brand and drive lifetime loyalty.
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Technical Support & Troubleshooting

Offering high-touch personalized technical support the way your customers want to be interacted with allows for more accurate troubleshooting and faster resolutions.
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Sales

Help your customers choose the best products for their needs with our knowledgeable and empowered brand ambassadors that are experts in personalized cross-sell and upsell techniques.
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After-the-Sale Support

Let us handle your warranty claims for optimized processes and speedy turnarounds.
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Warranty Claims Management

Our dedicated agents answer any questions about products, warranties, or how-to’s for enhanced loyalty and satisfaction.
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Order Management

We track orders from beginning to end and provide customers with real-time updates.
Case Study: Smart Home Automation

Case Study: Smart Home Automation

Smart Home Automation consumers expect support that matches the speed of their devices. One California-based consumer electronics company realized they couldn’t meet this expectation because their support relied heavily on voice channels. IntouchCX developed a digital strategy that foucsed 24/7 chat support, and the results were incredible.

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