IntouchCX

AI & Automation

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IntouchAI: The Power of AI & Automation

At IntouchCX, we are dedicated to revolutionizing the way brands connect with their customers. Our cutting-edge Intouch AI solutions invite a new era of customer experience enhancement, where quality, speed, and accuracy converge seamlessly to create unparalleled interactions.
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Our unique holistic approach connects the dots between people, processes and technology.  We look at interactions in three key stages: pre, during, post interactions. We see the opportunities for both the end user and the employees who facilitate interactions, including agents, operational leads and technologies.

With immersive journey and data deep dives, we look at inflow reduction and quality improvements pre interaction, boosting productivity and personalization during an interaction and deriving insights and efficiencies post interaction. We tie together the  interconnectivity between interactions and the ability to dive deep and zoom out for a macro perspective. This process enables us to work collaboratively with our  partners to drive operational efficiencies overall to improve core CX metrics and ROI.

With the help of AI and automation, businesses can drive improvements for agents, some of which include:

  • Enhanced productivity 
  • Advanced workflows
  • Quality improvements
  • Increased resource utilization efficiency


Advanced generative AI and sophisticated automation technology empower team members and drive engagement, improving employee experiences (EX) through easy, enhanced connection. This ultimately enables your teams to optimize your customer experience (CX).

IntouchAI Solutions

IntouchAI provides the edge your business needs to thrive by pushing the boundaries for meaningful transformation. Harnessing the power of artificial intelligence (AI) and automation, we've crafted a bespoke suite of solutions that can seamlessly integrate with your existing tech stack.

These solutions enable your teams to engage with customers in a personalized and efficient way while driving loyalty and growth.
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Automation

Laivly

Laivly

Laivly utilizes digital automation, machine learning, and artificial intelligence to enable team members, enhance CX, and facilitate seamless real-time decision-making and action within support workflows.

Process Automation

Process Automation

With extensive expertise in diverse digital systems, IntouchCX seamlessly integrates workflow design and process automation, offering an incubation model for rapid business enhancement through iterative cycles.

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Engagement

Superpunch

Superpunch

Superpunch, our employee engagement app, enhances performance, culture, scheduling, and communication, improving EX with real-time feedback and mood tracking to boost engagement, well-being, and retention.

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Insights

Catapult

Catapult

Catapult, our exclusive analytics platform, offers micro-level insights on associate, team, and program performance through customizable dashboards. This aids with issue identification and driving tailored associate coaching.

Vision

Vision

Vision, our proprietary omnichannel reporting portal, monitors program performance by aggregating data from CRM tools, Catapult, and Superpunch, enabling insightful and informed decision-making for your brand.

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We are experts in leveraging third party technology and proprietary solutions to build AI and automation processes that achieve business outcomes in new ways.

At IntouchCX, we are rethinking how to deliver automation. We introduce new ways of approaching review and analysis, augmentation and automation, and pricing optimizations.
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How We Win

  • 6+ years developing unique proprietary tech including: engagement, insights, agent automation
  • Certified experts in market leading technology
  • IntouchNXT: innovation incubation and labs of 100+ technologists
  • Over 25,000 users per year in our suite of proprietary technologies with a 3 year roadmap of new features and enhancements
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Advanced CX With IntouchAI

Discover how our AI and automation solutions can transform the way you connect, engage, and delight your customers. Revolutionize your approach to customer experience – the future is IntouchAI.