Catapult maps customers’ behavior and preferences to elevate your CX through multiple touch-points. Our analytics and reporting tool will help you lower costs while increasing CSAT.
How We Win
Customization
Leveraging graphical views of variances in KPIs, we give you the data and insights so you can make key decisions. We provide intuitive custom dashboards determining opportunities coupled with real time individual and team performance trends.
360 Degree View
Visibility into performance using dynamic associate and campaign scorecards along with multichannel reporting for each team member allows the power of data to unlock trends and inform your business.
Accessibility
Centralizing data means information is at your fingertips, 24/7. Live data allows for real-time performance reviews, driving accountability while offering complete transparency at every touchpoint. The results are in:
