IntouchCX
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Mosaic Languages

Demand For Customer Language Support Is Increasing

In a world where online presence equals global presence, companies are reassessing their multilingual engagement strategy. They want to be positioned to acquire, delight and retain their customer relationships.

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>75%
of customers prefer to engage and repurchase with a brand when they can do it in their own language
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60%
of English speakers speak it as a second language only
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<20%
of organizations support customers of any language over the phone
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71%
of customers expect companies to deliver personalized intercations

We’re Redefining Global CX.

IntouchCX transforms the way you engage with customers so they get fast, accurate, and personalized service.
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Engage with customers in their preferred language, on-demand
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Empower top performers in over 100 languages
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Remove the language barrier to improve CSAT
Case Study: Mosaic Languages

Case Study: Mosaic Languages

Leverage our groundbreaking translation technology to provide a more personalized experience for your global customers, removing the language barrier and increasing CSAT.
>75%
of customers prefer to engage and repurchase with a brand in their own language
<20%
of organizations can support customers of any language over the phone
71%
of customers expect companies to deliver personalized interactions

Rethink Your Multilingual Distribution

Download our thought paper to learn how you can elevate your global CX with our cutting-edge language technology.

    Mosaic Helps You:

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    Reduce cost to serve by >40%

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    Increase efficiency and improve AHT

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    Improve response times

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    Increase CSAT by 15%

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    We Work Smarter For You & Your Customers

    Mosaic equips your teams with the power to seamlessly engage in over 100 languages. With the ability to optimize your existing teams, you can empower them to speak with clients in their native language with ease. Thanks to our powerful AI and training systems, you can be up and running and scale your CS quicker and easier than ever before by implementing new low cost solutions.

    Deployment In As Little As 6 Weeks. Let Us Show You How.

    Current or former employees, please visit Employee Inquiries page