IntouchCX was recognized as a “Major Contender” in Everest Group’s Customer Experience Management (CXM) Americas PEAK Matrix Assessment 2023. Our highlighted strengths include:
Our investment and growth in India has provided exceptional versatility in Bangalore and Hyderabad while becoming an employer of choice in the region, which also helps our client partners succeed.
IntouchCX won these awards in Hyderabad, Telangana, and India:
IntouchCX was recognized for our success in robust recruitment, onboarding, learning and development, employee engagement, and health and well-being programs during our first 18 months of operation in Europe. The new client programs that we implemented exceeded our measurables within two months, demonstrating our ability to deliver exceptional results and customer experience under any conditions.
We were shortlisted for the following awards:
The Mesa Award Program’s purpose is to support and offer public recognition of the contributions of businesses and organizations in and around Mesa.
Awarded for our focus on:
Awarded for our focus on:
IntouchCX won Gold for Best Employee Engagement Strategy at the Customer Experience Interaction Awards on May 11 in Cartagena, Colombia. We were recognized for the success of recruitment, onboarding, learning and
development, employee engagement, and health and well-being programs during our first three and a half years of operation.
Our initiatives have contributed to a low attrition rate and a high retention rate of employees, compared to other BPOs, including:
IntouchCX won the Inclusive Employment Award in the Young Talent category, presented by the Secretariat of Economic Development of the City of Bogota, Colombia. We were recognized for our commitment to the inclusive hiring of vulnerable populations through our Youth Employment program.
IntouchCX, has been recognized as one of the Best Employers for Women in 2022 by Forbes and Statista Inc for investing in and fostering an inclusive workplace environment.
Forbes highlighted the significant investments made by IntouchCX to promote diversity, equity, and inclusion within our organization and the communities in which we operate.
IntouchCX has been recognized by Forbes as one of America’s Best Large Employers in 2022.
IntouchCX was recognized as a top employer for new graduates for providing a positive experience for young workers.
IntouchCX received the award in the Technology of the Year category for our generative AI solution. The award highlights our utilization of AI-powered technology with our Laivly solution, which uses machine learning technology to write, communicate, and solve problems while maintaining a client’s unique brand voice.
IntouchCX won the following awards at the BPO Innovation Summit in 2022:
