IntouchCX
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IntouchNXT

Exploring the New Innovation Supernova

Our increasingly complex world is forming at a time of economic caution. IntouchNXT focuses on the trends that matter, and helps innovatively-minded organizations to introduce and adapt new solutions into their existing environment, to create a competitive edge.
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Leading from the Future to Revolutionize Experiences

IntouchCX challenges the status quo. Our Innovation team is a collective of disruptive mindsets, problem solvers and researchers that confront business-as-usual processes to solve the CX problems that our clients deal with today, and create new solutions for changes that are emerging for the future.

Where Innovation Meets Industry: Innovation In-Flight

By understanding trends and creating a space to test, learn and scale new solutions, IntouchNXT helps brands capitalize on new opportunities with business products and solutions that scale.

Projects in-flight at IntouchNXT include:
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Using AI to improve mental health screening

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Pioneering generative AI to transform the future of contact centers
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Using neuromonitoring to redesign remote work schedules and well-being
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Tackling online hate to make live gaming environments safer

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Removing barriers of language to foster better global CX equity

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Reimagining human-machine teaming to program machines to better serve human needs

Join our IntouchNXT Collective

Our virtual global innovation hub connects and collaborates with academia along with industry innovators and disruptors. Together we are leading the field with emerging technology, AI and human science to co-create new solutions to old and emerging problems.

As leaders in operational excellence, we provide tools and support to help brands understand how to transform and transition to a new future. This includes: fastest go-to-market plans, business hackathons, customer journey mapping, transformational design and more.
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