Analysts, Agents, Moderators, Recruiters, and Managers
Game, Products, and Electronics
UX, UI, and Digital Journeys
We automate smartly, validate constantly, and treat quality as a living metric, aligning with your brand standards and regulation requirements:
When it comes to games, It takes seasoned testers, relentless repetition, and real-player empathy to deliver effective QA:
We tailor scorecards to your program’s specific needs—measuring the skills that matter most. Our interactive dashboards put insights in your hands—offering full transparency and real-time performance confidence. Through ongoing calibration and deep-dive analytics, we identify:
We don’t just monitor interactions—we mine them for insight, allowing targeted coaching and rapid improvement across every touchpoint. We analyze:
Performance isn’t static—and neither are we. We deliver:
Turning data into action.
Catapult, our exclusive analytics platform, provides detailed micro-level insights on performance with customizable dashboards. It features self-directed QA, targeted coaching, and predictive analytics through automated processes to identify top performers and guide developing agents.
Seeing the big picture.
Vision, our omnichannel reporting portal, aggregates data from CRM tools, Catapult, and Superpunch to monitor program performance on a macro level. It provides automated insights and predictive analytics at all levels, driving continuous improvement in the agent and customer journey.
