IntouchCX

Agent Assist

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We’re redefining the agent experience—arming teams with cutting-edge AI and automation tools that eliminate friction, boost engagement, and drive results across every stage of the customer journey.

Our proprietary technologies don't just support agents—they transform them into insight-driven problem solvers equipped to deliver faster, smarter, and more personalized service.
Sidd Spark

Sidd Spark

Engineered for real-time impact, Sidd Spark leverages AI, automation, and machine learning to streamline support workflows, guide decisions, and elevate customer satisfaction in every interaction.

Laivly

Laivly

Laivly harnesses the power of digital automation, machine learning, and artificial intelligence to empower agents and optimize your customer experience. Utilizing Sidd Pro, Laivly introduces full automation, which solves interactions with unattended automation, thereby limiting humans in the loop. This technology acts as an independent digital worker, accessing your existing tech stack virtually to perform tasks, answer questions, and facilitate self-service in any channel.

Superpunch

Superpunch

Superpunch powers the employee experience with real-time engagement tools—enhancing performance, communication, scheduling, and retention through AI-driven insights and mood tracking.

Mosaic Languages

Mosaic Languages

We combine innovative AI-enabled language technology with our top-performing talent to deliver best-in-class, personalized experiences in over 100 languages. This tool is transforming global CX by enabling real-time, accurate, and customized service that enhances customer satisfaction.

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