IntouchCX
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A New Future
for Online Safety

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Redefining Trust
and Safety

The Trust and Safety landscape is expanding at a rapid pace. Over 90% of online users stated that their trust of online material has been affected by the proliferation of AI-generated content, while 70% believe it’s a platform’s responsibility to detect and remove harmful content. Deeper content scrutinization is essential for brands to remain compliant with regulatory standards and keep their customers’ loyalty. Ensuring user safety, preventing fraud proactively, and effectively moderating complex AI-generated content are all crucial priorities.
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Every interaction—whether as a customer, player, or user—should be a safe and seamless online experience. Tailored ecosystem solutions enhance key user journeys, fostering positive interactions while ensuring compliance. These solutions span industries, from maintaining safety in social and digital metaverse spaces to strengthening user authentication and fraud prevention in digital commerce.
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IntouchCX, together with WebPurify—an IntouchCX company—is at the forefront of content moderation and the broader Trust & Safety landscape. With 18 years of experience, deep vertical expertise, and industry-shaping best practices, we deliver proven turnkey solutions and strategic consulting.

Our industry-recognized AI technology, combined with human-led solutions, provides our partners with fully customizable options tailored to their needs. Through comprehensive consulting and dynamic client engagement models, we address evolving market trends across a growing global footprint—ensuring brands are supported with end-to-end, bespoke frameworks designed for success.
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Comprehensive Consulting

We help our partners stay ahead of industry standards and market trends through tailored consulting solutions. Our expertise ensures platforms are secure, compliant, and prepared for emerging challenges. Our consulting services include, but are not limited to:

  • Red Teaming: Identifying and mitigating potential risks in content and community engagement

  • Risk Analysis: Detailed audits to assess and improve safety protocols

  • Custom Policy Development: Creating specific Community Guidelines and workflows tailored to your content moderation needs

  • Compliance & Advisory: Expert guidance on adhering to digital safety standards and regulations
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Trust and Safety Solutions

Our suite of end-to-end, proprietary, and tech-agnostic solutions—trusted by leading brands—includes:
User-Generated Content Integrity

User-Generated Content Integrity

Through customized solutions, we help brands effectively manage and protect their communities.
  • Multimedia & Text Content Review
  • Proactive & Reactive Moderation of UGC
  • Community Guidelines Enforcement
  • Misinformation & Synthetic Media Detection
Montage

Montage

A proprietary content moderation platform that blends advanced tools with human oversight for accurate, scalable, and efficient moderation. Montage helps platforms uphold content integrity across diverse policies and evolves alongside moderation needs.
  • Customizable interface tailored to unique moderation needs
  • AI training capabilities to refine machine learning models
  • Quality control features to ensure accuracy and consistency
  • Stress-reducing tools to support moderator well-being
Powerful, flexible and built for scale.
AIM Technology

AIM Technology

Advanced text, image, and video moderation delivering rapid, real-time, and highly accurate results with hybrid solutions and customizable AI scoring.

  • Text Moderation - Profanity Filter: flagging slurs & profanity in 15+ languages
  • Text Moderation - Smart Screen: Detecting problematic content including bullying, bigotry, sexual advances, and criminal activity
  • Image Moderation: Keeping profile photos, social apps, product customization, and more free from offensive visual content. 
  • Video Moderation: Reviewing pre-recorded and livestream videos for everything from gore and nudity to watermarks.

Monetization & Brand Safety

Providing increased advertiser and partner confidence while optimizing revenue protection and maintaining safer, more engaging user experiences.
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Marketplace &
E-Commerce Trust

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Ad Quality & Monetization Moderation

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Creator & Paid Content Reviews

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Brand Safety Reviews

Fraud & Risk Management

Strengthening account and platform security while enhancing user protection and trust. Our end-to-end fraud frameworks and solution architectures provide comprehensive detection, prevention, mitigation, and resolution. Robust Know Your Customer (KYC) and anti-fraud support enhance brand reputation and streamline claims management for more effective risk control.
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Identity Verification & Authentication

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Account Security & Fraud Prevention

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Financial Integrity & Anti-fraud Measures

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Claims & Reputation Integrity

Regulatory Compliance Management

Driving proactive compliance with government regulations and trusted flaggers, helping businesses strengthen their reputation, ensure accountability, and provide critical transparency and user protection.
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DSA Notices & Reports

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Government & Law

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DMCA Reports

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User Appeals & Trusted Reporter Flags

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Enforcement Takedown Requests

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Adherence & Policy Enforcement

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Global Regulatory

Proven Scale Prioritizing the Trust & Safety of Your Brand & Customers

Proven Scale Prioritizing the Trust & Safety of Your Brand & Customers

3.5T
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849M
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372k
Video moderated hours
(42 years)
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Integrated Well-Being for Moderators

From recruitment to day-to-day operations, we prioritize the holistic well-being of moderators and data annotators. Our approach begins with tailored profiles that incorporate psychometric assessments and unconscious bias screening, ensuring the right fit from the start.

To foster engagement and resilience, we provide robust onboarding, continuous training, and proactive support. Our employees benefit from:

  • Well-being & resilience training to navigate the emotional demands of content moderation

  • Task rotation and flexible shifts to mitigate fatigue and burnout

  • 24/7 access to certified psychologists and counselors for professional mental health support

  • Cutting-edge well-being and mental fitness technology to enhance overall wellness

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Through ongoing program optimization, we align with industry-leading partners, regulatory bodies, and evolving best practices to ensure moderators receive the highest level of care. Retaining high performers and improving the employee experience remain core pillars of our trusted framework.

At The Forefront Of Moderation As Advisors On Key Industry Panels And Associations

We strategically partner with industry leaders in policy, well-being, and the trust & safety profession at large, exemplifying our commitment to furthering online safety globally.
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Strategic Technology Partnerships

Our strategic partnerships with industry-leading technical platforms ensures that we can support our clients’ technology needs. In doing so, we optimize the detection, prevention, moderation, and transparency reporting of trust-related content in all its forms.
Our Experience Makes The Online World A Safer Place

Our Experience Makes The Online World A Safer Place

Custom product personalization comes with challenges–ensuring creativity while protecting brand integrity. Our tailored moderation strategy supported a leading golf brand in driving innovation while maintaining brand standards.

Click here to discover how moderation can protect your brand integrity.





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