Catapult delivers micro-level performance insights, self-directed QA, targeted coaching, and predictive analytics to elevate your frontline.
Vision provides a macro-level, omnichannel view—aggregating data from CRM, Catapult, and Superpunch to fuel continuous improvement, forecast trends, and inform executive decision-making.
Engineered for real-time impact, Sidd Spark leverages AI, automation, and machine learning to streamline support workflows, guide decisions, and elevate customer satisfaction in every interaction.
Laivly harnesses the power of digital automation, machine learning, and artificial intelligence to empower agents and optimize your customer experience. Utilizing Sidd Pro, Laivly introduces full automation, which solves interactions with unattended automation, thereby limiting humans in the loop. This technology acts as an independent digital worker, accessing your existing tech stack virtually to perform tasks, answer questions, and facilitate self-service in any channel.
Superpunch powers the employee experience with real-time engagement tools—enhancing performance, communication, scheduling, and retention through AI-driven insights and mood tracking.
We combine innovative AI-enabled language technology with our top-performing talent to deliver best-in-class, personalized experiences in over 100 languages. This tool is transforming global CX by enabling real-time, accurate, and customized service that enhances customer satisfaction.
A proprietary content moderation platform that blends advanced tools with human oversight for accurate, scalable, and efficient moderation. Montage helps platforms uphold content integrity across diverse policies and evolves alongside moderation needs.
