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Retail & Digital Commerce

Enhancing customer experience and security throughout the digital shopping journey.

Services include order & payment processing, fraud detection, returns & refund management, content curation and personalized shopping experiences. Supporting marketplaces, CPG brands, apparel, and beauty industries to drive customer engagement and retention.

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Order & Payment Processing

Payment verification, and order status support

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Fraud Detection

Identify verification & authentication, account security and fraud prevention, payment verification, claims and reputation integrity

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Content Curation

Content relevance & curation, tagging and data labeling

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Monetization & Brand Safety

Ad quality, creator & paid content reviews, marketplace and e-commerce trust

Case Study: Scaling Online Review Responses With Generative AI

When customers leave reviews, they expect personalized, meaningful responses. This is critical for building brand trust both for existing customers and future ones. Using Laivly’s Sidd Pro leveraging generative AI and language filters to generate real-time responses, a global beauty brand achieved:

+71%

More reviews
handled per hour

40%

Reduced AHT

$48K

Net monthly savings

Access Our Latest Insights!

Click here to learn more and optimize customer engagement through effective review management.