A photo of the Tampa Bay skyline

North America

We’ve delivered revolutionary customer experience in North America for over 20 years, and we’re just getting started.

North America is where we got our start. We’ve grown our locations across the region, and built a talented team that specializes in top-tier experiences for Retail/eCommerce, Technology, Smart Home, and Gig Economy brands.

We provide comprehensive omnichannel CX solutions, including voice, chat, and self-service support, designed specifically for our partners. By customizing strategies that anticipate changes and foster loyalty, you can scale faster, increase satisfaction, and retain customers.

Regional Excellence

We have 20+ years of experience in digital economy brand support across all industries

High-level service experience for loyalty members

High brand affinity & expertise for high growth North American brands

High touch voice interactions

#1 Pay for Performance vendor

Retail/eCommerce sales

Regional Campuses


Guadalajara, Mexico

Boasting a skilled bilingual workforce and strategic proximity to our client partners across North America, Mexico holds a unique position as a significant player in the global BPO industry. Our Guadalajara campus, featuring a state-of-the-art facility, robust leadership, and a cost-effective labor pool stands out as the premier customer service center in the region. Recognized as one of the highest employee-rated nearshore call centers in Mexico by top recruiting agencies, it is an optimal location for our global partners.

IntouchCX Guadalajara
1, Parque Industrial Tecnológico III, Módulo 5, Av. Cristóbal Colón 6013, Santa María Tequepexpan, 45601 San Pedro Tlaquepaque, Jal.

Las Vegas, United States

The diverse cultural hub offers a strong labor market of people with exceptional experience in the customer service industry. Our Las Vegas campus features over 650 seats and industry-leading training facilities.

IntouchCX Las Vegas
The Boulevard Center Mall 3542 S. Maryland Parkway, Suite 200 Las Vegas, Nevada 89169

Phoenix, United States

Phoenix is one of the fastest growing cities in North America, and is home to a large pool of talented people with customer care experience. Our Phoenix campus is over 135,000 square feet and equipped with 9 tech-enabled training rooms.

IntouchCX Phoenix
1302 S. Country Club Drive Mesa, Arizona 85210

Orlando, United States

Orlando is home to a diverse community of educated individuals who speak a variety of languages including English, Spanish, French, and Portuguese. Our Orlando campus is over 100,000 square feet and equipped with 8 state-of-the-art training rooms.

IntouchCX Orlando
850 E Altamonte Drive Altamonte Springs, Florida 32701

Winnipeg, Canada

Winnipeg is home to our Canadian campuses and corporate headquarters. The city boasts an educated and dedicated workforce. As a centrally-located economic hub in Western Canada, Winnipeg attracts many cultural backgrounds, including people fluent in French.

Our Winnipeg campuses include our global headquarters and 2 additional locations, each fully equipped with state-of-the-art training rooms, industry-leading security features, and fulfillment areas.

IntouchCX Winnipeg - Head Office
240 Kennedy Street, 2nd Floor Winnipeg, Manitoba R3C 1T1
IntouchCX Winnipeg - Waverley
905 Waverley Street Winnipeg, Manitoba R3T 5P4
IntouchCX Winnipeg - Polo Park
Unit 3 - 875 St. James Street Winnipeg, Manitoba R3G 0V9
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Current or former employees, please visit Employee Inquiries page.