IntouchCX

Africa

Expanding our industry-leading global customer experience solutions across Africa

We specialize in improving customer experience for leading brands, with a strong emphasis on multi-user platforms and end-to-end customer experiences from acquisition, to loyalty and retention. Growing tech infrastructure and a skilled workforce in the region further enhances our ability to excel in BPO operations, positioning IntouchCX as a value-driven partner.

Regional Excellence

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Strategic Location: With time zones aligning to key global markets, Africa serves as a central hub for servicing our clients worldwide.

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Multilingual Labor Pool: Africa offers a diverse population that is fluent in English, French, and other languages.

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Skilled Workforce: Africa’s highly educated and vibrant workforce of IT, customer service, and finance professionals makes it a strategically positioned market for our client partners

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Strong and Reliable Infrastructure: Many major African cities have experienced significant infrastructure development, from transportation and education to tech and wider reaching network connectivity with higher speeds.

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Cultural Expertise: Fostering local CX leadership to ensure cultural affinity and deep market knowledge.

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Cost-Efficiency: Africa offers a cost-effective labor market, with strategic expansion opportunities across the continent.

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Languages Supported in Africa

Swahili

Arabic

French

English

German

Italian

Spanish

Greek

Russian

Portuguese

Huasa

Yoruba

Oromo

And More!

Regional Campuses

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Cairo, Egypt

Our new Cairo campus is set to be the hub for innovation in the heart of Egypt. From collaborative spaces that foster creativity to serene corners for focused productivity, the Cairo campus is designed to inspire, empower, and nurture the careers of those who seek a rewarding professional journey.

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