IntouchCX
Image of a man driving a ride share car with a passenger at the back.

Travel & Transportation

Providing agile, end-to-end customer support for travel, hospitality, airlines, on-demand delivery, and automotive sectors.

Services include claims processing and disruption handling, booking assistance, itinerary management and documentation support, along with content moderation. Ensuring smooth operations for both travelers and service providers.
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Claims Processing

Handling lost baggage claims, delivery failure, damaged goods reimbursements

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Disruption Handling

Rescheduling, refunds and save the sale

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Content Moderation

Destination guide management, community guideline enforcement and user-generated content moderation including multimedia review, community guidelines enforcement and misinformation detection

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Itinerary management & documentation support

Case Study: Enhance On-Demand Workforce Efficiency With AI

Case Study: Enhance On-Demand Workforce Efficiency With AI

With the speed of on-demand services, consumers also rely on on-demand support when expectations are not met. Operational disruptions can significantly impact customer satisfaction (CSAT). Within just 5 months of implementing Sidd Spark, a leading food delivery service provider achieved:
92%
Improved CSAT
91%
Boosted QA
31s
Reduced AHT

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