IntouchCX
Two people sit in a casual meeting space, smiling while discussing something

Our Story

We have built a culture around our people. By empowering our team members, we exceed your customers expectations. A win for you, is a win for us.


Our solutions deliver unmatched customer experiences and actionable insights, while leveraging our technology and innovation to improve performance and engagement. We do all this while remaining true to the culture and brand identity of our partners.

Our 10 Things are our guiding principles that challenge us to lead with purpose and drive. They inform every team member, every solution and every goal.
graphic graphic

Our 10 Things

The 10 Things are guiding principles which empower our teams to achieve our unified purpose and north star.

As a company and as individuals, we know our ‘why’ and are driven to achieve it every day. It’s what helps us go above and beyond to guide our clients and each other.

While we have bold growth goals, we’ll never sacrifice the thing that makes us who we are: our soul. It continues to shape our culture and partnerships.

We work in a dynamic, ever-changing environment. We work with purpose and seize opportunities to set new industry standards.

It can be intimidating to challenge status quo. We think big and are an innovation-led team who is curious, courageous and aims to provide solutions unlike anyone else.

We are performance-driven and live to win. We continue to outperform and outlast our competitors.

We succeed when our clients succeed. We are immersed in their ecosystem, culture and business to exceed expectations.

We’re stronger as a result of our diverse, global perspectives. Our global campuses are united by our inclusive culture, and north star.

We take a different approach to well-being because it’s ingrained in everything we do.

As leaders, we are responsible for developing our people and helping our teams unlock their superpowers. We succeed as a team.

You are empowered to make decisions and push the boundaries. Be brave, get started, then re-adjust. Learn from your mistakes.