To drive exceptional customer experiences at scale, brands must deliver seamless support across every channel—chat, voice, social, SMS, email, and self-service. Our proprietary AI technologies, Catapult and Vision, convert real-time data into strategic insight, while intelligent automation tools like Sidd Spark and Laivly supercharge agent performance. Superpunch and Mosaic Languages are harnessed to ensure deep engagement and multilingual excellence across global teams. At the same time, our Loyalty & Sales and Technical Support solutions are built to deliver measurable growth—through precision recruiting, expert training, and proactive service that boosts conversions, retention, and product adoption. Backed by data-driven decision-making and a future-ready infrastructure, we don’t just support your customers—we elevate your brand.
Our back office solutions deliver efficiency at scale, enhance customer experience and drive revenue. From omnichannel transaction processing and claims automation to revenue cycle mastery and first-party collections, every function is executed with precision, intelligence, and compliance. Product, service and workforce quality management are supercharged with AI, predictive analytics, and real-time insights, turning every process into a strategic advantage. Whether you're in healthcare, utilities, finance, or CX, this end-to-end offering transforms complexity into clarity—and performance into measurable impact.
Our Trust & Safety solution empowers brands to stay ahead—proactively safeguarding users, content, and platforms with precision and scale. We combine 18+ years of expertise, industry-leading AI, and human-led moderation to deliver fully customizable, end-to-end frameworks that ensure compliance, prevent fraud, and protect against evolving threats—including AI-generated misinformation. From real-time content moderation across text, image, and video to robust fraud detection, user authentication, and regulatory compliance, we cover every layer of online safety. Our proprietary tools like Montage and AIM, coupled with expert consulting and moderator well-being programs, provide scalable, resilient protection without compromise. The result: safer communities, stronger brand integrity, and sustained user trust across every digital touchpoint.
To build smarter, safer, and more resilient AI, our AI Services solution delivers expert-driven support across the full lifecycle—from data annotation to red teaming. We power AI with high-quality, human-labeled data that sharpens search relevance, personalizes recommendations, and grounds models in real-world meaning. Our Human-in-the-Loop (HITL) services ensure continuous model training and fine-tuning, enabling AI to adapt to edge cases and evolving trends with accuracy and integrity. We verify outputs across text, image, and video to enforce compliance, eliminate bias, and uphold brand standards. And through proactive red teaming, we simulate adversarial threats to expose system vulnerabilities before bad actors can exploit them. Our solution delivers powerful, compliant, and future-ready AI—reinforced by human intelligence every step of the way.
We deliver in depth advisory and transformative solutions powered by advanced AI and automation. Elevate training with AI-driven simulations that build real-world readiness and enable precision coaching. Unlock deeper performance gains through automated analytics engines that streamline QA and surface actionable insights. Optimize operations by combining journey mapping with RPA to automate routine tasks and free your teams for high-impact problem-solving. When it comes to technology, we prioritize smart, agile integration tailored to your unique growth stage. And to stay ahead of the curve, our partners tap into IntouchNXT—our innovation hub for future-ready solutions and collaborative breakthroughs. This is how you lead, scale, and adapt in a rapidly evolving market.
