Laivly utilizes digital automation, machine learning, and artificial intelligence to enable team members, enhance CX, and facilitate seamless real-time decision-making and action within support workflows.
With extensive expertise in diverse digital systems, IntouchCX seamlessly integrates workflow design and process automation, offering an incubation model for rapid business enhancement through iterative cycles.
Superpunch, our employee engagement app, enhances performance, culture, scheduling, and communication, improving EX with real-time feedback and mood tracking to boost engagement, well-being, and retention.
Catapult, our exclusive analytics platform, offers micro-level insights on associate, team, and program performance through customizable dashboards. This aids with issue identification and driving tailored associate coaching.
Vision, our proprietary omnichannel reporting portal, monitors program performance by aggregating data from CRM tools, Catapult, and Superpunch, enabling insightful and informed decision-making for your brand.
Know your customers to ensure users, consumers, sellers, and gamers on your platforms are who they say they are. Protect your user information from theft and misuse. We provide a safe online experience to drive customer retention and brand loyalty.
We protect customers across all industries by detecting early signs of fraudulent behavior in order to mitigate risk.
We evaluate products, brands, and advertising assets and processes to ensure compliance, correct placement, and relevance.
We moderate user-generated content, ensuring that toxic, egregious, and malicious graphic, text, and audio content is managed across various social and digital platforms, gaming sites, and marketplaces.
Pairing human expertise with leading technology allows us to review and label large sets of text, video, and image assets. We improve the quality of data annotation, so you can focus on your business.
Our IntouchCX Disrupt Solution is designed specifically for hyper-growth companies in emerging markets. We’ll help grow your culture, loyalty, and performance by managing your end-to-end customer experience needs, so you can focus on growing your core business.
IntouchCX challenges the status quo. Our Innovation team is a collective of disruptive mindsets, problem solvers and researchers that confront business-as-usual processes to solve the CX problems that our clients deal with today, and create new solutions for changes that are emerging for the future. By understanding trends and creating a space to test, learn and scale new solutions, IntouchNXT helps brands capitalize on new opportunities with business products and solutions that scale.
In a world where online presence equals global presence, companies are reassessing their multilingual engagement strategy. They want to be positioned to acquire, delight and retain their customer relationships. Our groundbreaking translation technology provides a more personalized experience for your global customers, removing the language barrier and increasing CSAT.
At IntouchCX, we specialize in designing, integrating and delivering end-to-end cloud-based technology solutions faster and more efficiently to support innovative brands and their customers, through enhanced teams and back office operations. Our technology depth is extensive, with a focus on integrating the leading providers of Channel, CRM, Cloud, Analytics and Automation technologies.
Quality Assurance (QA) allows you to identify opportunities in your support contacts, ensure consistent customer satisfaction, and refine KPI goals by developing brand-specific QA evaluations.
The true power of customer service is in the people. You need a team that’s as dedicated to your customers as you are, but this requires forecasting, planning, and proper management. With our industry leading technology, we can ensure your team is happy, motivated, knowledgeable, and efficient.
We design custom-fit CX strategies that drive brand recognition and customer loyalty.
