Chat empowers brands to meet customers where they are by increasing your availability and responsiveness. Achieve increased AOV, reduced Cost Per Contact, an overall higher CSAT, and boost to customer loyalty.
Give your customers a reliable and personal support experience through our leading-edge voice solutions like IVR technology, automatic call distribution and routing, and call queueing.
Drive customer safety and trust while increasing loyalty and satisfaction through community monitoring, moderation, engagement, social care, risk management, and insights.
Put the power of support in your customer’s hands through text-enabled toll-free and business numbers.
A self-service option creates an efficient and personalized support experience while reducing the volume of other channels.
Give your customers the convenient, data-driven support option they want with our email solution.
Sidd Spark uses digital automation, machine learning, and AI to empower agents, enhance customer experience, and enable seamless real-time decision-making in support workflows.
Laivly automates business functions with empathy and brand consistency with their AI-powered technology, Sidd Pro. Acting as an independent digital worker, Sidd Pro performs tasks, answers questions, and facilitates self-service across all channels, minimizing human involvement through full automation.
Superpunch, our AI-powered employee app, boosts engagement, performance, and communication with real-time feedback and mood tracking, enhancing well-being and retention.
We use AI language technology and top talent to deliver personalized experiences in over 100 languages, transforming global CX with real-time, accurate service and enhanced customer satisfaction.
Catapult, our exclusive analytics platform, provides detailed micro-level insights on performance with customizable dashboards. It features self-directed QA, targeted coaching, and predictive analytics through automated processes to identify top performers and guide developing agents.
Vision, our omnichannel reporting portal, aggregates data from CRM tools, Catapult, and Superpunch to monitor program performance on a macro level. It provides automated insights and predictive analytics at all levels, driving continuous improvement in the agent and customer journey.
Know your customers to ensure users, consumers, sellers, and gamers on your platforms are who they say they are. Protect your user information from theft and misuse. We provide a safe online experience to drive customer retention and brand loyalty.
We protect customers across all industries by detecting early signs of fraudulent behavior in order to mitigate risk.
We evaluate products, brands, and advertising assets and processes to ensure compliance, correct placement, and relevance.
We moderate user-generated content, ensuring that toxic, egregious, and malicious graphic, text, and audio content is managed across various social and digital platforms, gaming sites, and marketplaces.
Pairing human expertise with leading technology allows us to review and label large sets of text, video, and image assets. We improve the quality of data annotation, so you can focus on your business.
Our IntouchCX Disrupt solution is designed specifically for hyper-growth companies in emerging markets. We’ll help grow your culture, loyalty, and performance by managing your end-to-end customer experience needs, so you can focus on growing your core business.
IntouchCX challenges the status quo. Our Innovation team is a collective of disruptive mindsets, problem solvers and researchers that confront business-as-usual processes to solve the CX problems that our clients deal with today, and create new solutions for changes that are emerging for the future. By understanding trends and creating a space to test, learn, and scale new solutions, IntouchNXT helps brands capitalize on new opportunities with business products and solutions that scale.
At IntouchCX, we specialize in designing, integrating, and delivering end-to-end cloud-based technology solutions faster and more efficiently to support innovative brands and their customers, enhancing teams and back-office operations. Our technology depth is extensive, with a focus on integrating the leading providers of CRM, cloud, channel, analytics, and automation technologies.
Quality Assurance (QA) allows you to identify opportunities in your support contacts, ensure consistent customer satisfaction, and refine KPI goals by developing brand-specific QA evaluations.
The true power of customer service is in the people. You need a team that’s as dedicated to your customers as you are, but this requires forecasting, planning, and proper management. With our industry-leading technology, we can ensure your team is happy, motivated, knowledgeable, and efficient.
We design custom-fit CX strategies that drive brand recognition and customer loyalty.
