Laivly utilizes digital automation, machine learning, and artificial intelligence to enable team members, enhance CX, and facilitate seamless real-time decision-making and action within support workflows.
With extensive expertise in diverse digital systems, IntouchCX seamlessly integrates workflow design and process automation, offering an incubation model for rapid business enhancement through iterative cycles.
Superpunch, our employee engagement app, enhances performance, culture, scheduling, and communication, improving EX with real-time feedback and mood tracking to boost engagement, well-being, and retention.
Catapult, our exclusive analytics platform, offers micro-level insights on associate, team, and program performance through customizable dashboards. This aids with issue identification and driving tailored associate coaching.
Vision, our proprietary omnichannel reporting portal, monitors program performance by aggregating data from CRM tools, Catapult, and Superpunch, enabling insightful and informed decision-making for your brand.
Know your customers to ensure users, consumers, sellers, and gamers on your platforms are who they say they are. Protect your user information from theft and misuse. We provide a safe online experience to drive customer retention and brand loyalty.
We protect customers across all industries by detecting early signs of fraudulent behavior in order to mitigate risk.
We evaluate products, brands, and advertising assets and processes to ensure compliance, correct placement, and relevance.
We moderate user-generated content, ensuring that toxic, egregious, and malicious graphic, text, and audio content is managed across various social and digital platforms, gaming sites, and marketplaces.
Pairing human expertise with leading technology allows us to review and label large sets of text, video, and image assets. We improve the quality of data annotation, so you can focus on your business.