IntouchCX
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Our Solutions

We power the most exciting and leading-edge global brands through our dedicated people and value-driven technology.
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Your goals are our goals



We develop thoughtful support strategies and have comprehensive technology solutions to help brands increase customer satisfaction and scale faster.
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Questions? We're Here.

Omnichannel Customer Care

We know customer service, and offer fast and far-reaching solutions for global brands.
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Chat

Chat empowers brands to meet customers where they are by increasing your availability and responsiveness. Achieve increased AOV, reduced Cost Per Contact, an overall higher CSAT, and boost to customer loyalty.
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Voice

Give your customers a reliable and personal support experience through our leading edge voice solutions like IVR technology, automatic call distribution and routing, and call queueing.
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Social

Drive customer safety and trust while increasing loyalty and satisfaction through community monitoring, moderation, engagement, social care, risk management, and insights.
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Mobile SMS

Put the power of support in your customer’s hands through text enabled toll-free and business numbers.
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Self-Serve

A self-service option creates an efficient and personalized support experience solution while reducing the volume of other channels.
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Email

Give your customers the convenient, data-driven support option they want with our email solution.

AI & Automation

We are dedicated to revolutionizing the way brands connect with their customers. Our cutting-edge Intouch AI solutions invite a new era of customer experience enhancement, where quality, speed, and accuracy converge seamlessly to create unparalleled interactions.

Intouch AI provides the edge your business needs to thrive by pushing the boundaries for meaningful transformation. Harnessing the power of artificial intelligence (AI) and automation, we've crafted a bespoke suite of solutions that can seamlessly integrate with your existing tech stack. These solutions enable your teams to engage with customers in a personalized and efficient way while driving loyalty and growth.
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Engagement

Superpunch

Superpunch

Superpunch, our employee engagement app, enhances performance, culture, scheduling, and communication, improving EX with real-time feedback and mood tracking to boost engagement, well-being, and retention.

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Automation

Laivly

Laivly

Laivly utilizes digital automation, machine learning, and artificial intelligence to enable team members, enhance CX, and facilitate seamless real-time decision-making and action within support workflows.

Process Automation

Process Automation

With extensive expertise in diverse digital systems, IntouchCX seamlessly integrates workflow design and process automation, offering an incubation model for rapid business enhancement through iterative cycles.

Insights

Catapult

Catapult

Catapult, our exclusive analytics platform, offers micro-level insights on associate, team, and program performance through customizable dashboards. This aids with issue identification and driving tailored associate coaching.

Vision

Vision

Vision, our proprietary omnichannel reporting portal, monitors program performance by aggregating data from CRM tools, Catapult, and Superpunch, enabling insightful and informed decision-making for your brand.

Brand Trust & Safety

We take an industry leading well-being approach to innovate the trust and safety space through end-to-end design, research, insights, and technology. Our solution provides flexibility to create a people-only or a people-AI-tech infused team that can change and scale with them efficiently alongside business growth.
User Safety

User Safety

Know your customers to ensure users, consumers, sellers, and gamers on your platforms are who they say they are. Protect your user information from theft and misuse. We provide a safe online experience to drive customer retention and brand loyalty.

Fraud Detection and Prevention

Fraud Detection and Prevention

We protect customers across all industries by detecting early signs of fraudulent behavior in order to mitigate risk.

Platform Safety and Integrity

Platform Safety and Integrity

We evaluate products, brands, and advertising assets and processes to ensure compliance, correct placement, and relevance.

 Content Moderation

Content Moderation

We moderate user-generated content, ensuring that toxic, egregious, and malicious graphic, text, and audio content is managed across various social and digital platforms, gaming sites, and marketplaces. 

Content Curation

Content Curation

Pairing human expertise with leading technology allows us to review and label large sets of text, video, and image assets. We improve the quality of data annotation, so you can focus on your business.

Strategic Solutions

Our CX strategic solutions were designed with flexibility and collaboration in mind, so our brand partners can implement a custom-fit support system that drives brand loyalty and satisfaction.

Disrupt

Our IntouchCX Disrupt Solution is designed specifically for hyper-growth companies in emerging markets. We’ll help grow your culture, loyalty, and performance by managing your end-to-end customer experience needs, so you can focus on growing your core business.

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IntouchNXT

IntouchCX challenges the status quo. Our Innovation team is a collective of disruptive mindsets, problem solvers and researchers that confront business-as-usual processes to solve the CX problems that our clients deal with today, and create new solutions for changes that are emerging for the future. By understanding trends and creating a space to test, learn and scale new solutions, IntouchNXT helps brands capitalize on new opportunities with business products and solutions that scale.

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Mosaic Languages

In a world where online presence equals global presence, companies are reassessing their multilingual engagement strategy. They want to be positioned to acquire, delight and retain their customer relationships. Our groundbreaking translation technology provides a more personalized experience for your global customers, removing the language barrier and increasing CSAT.

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Tech Integration

At IntouchCX, we specialize in designing, integrating and delivering end-to-end cloud-based technology solutions faster and more efficiently to support innovative brands and their customers, through enhanced teams and back office operations. Our technology depth is extensive, with a focus on integrating the leading providers of Channel, CRM, Cloud, Analytics and Automation technologies.

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Quality Assurance

Quality Assurance (QA) allows you to identify opportunities in your support contacts, ensure consistent customer satisfaction, and refine KPI goals by developing brand-specific QA evaluations.

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Workforce Management

The true power of customer service is in the people. You need a team that’s as dedicated to your customers as you are, but this requires forecasting, planning, and proper management. With our industry leading technology, we can ensure your team is happy, motivated, knowledgeable, and efficient.

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Personalization & Loyalty

We design custom-fit CX strategies that drive brand recognition and customer loyalty.

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