IntouchCX
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Our Solutions

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We power the most exciting and leading-edge global brands through our dedicated people and value-driven technology.

We develop thoughtful support strategies and have comprehensive technology solutions to help brands increase customer satisfaction and scale faster.

Omnichannel Customer Care

We know customer service and offer fast and far-reaching solutions for global brands.
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Chat

Chat empowers brands to meet customers where they are by increasing your availability and responsiveness. Achieve increased AOV, reduced Cost Per Contact, an overall higher CSAT, and boost to customer loyalty.

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Voice

Give your customers a reliable and personal support experience through our leading-edge voice solutions like IVR technology, automatic call distribution and routing, and call queueing.

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Social

Drive customer safety and trust while increasing loyalty and satisfaction through community monitoring, moderation, engagement, social care, risk management, and insights.

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Mobile SMS

Put the power of support in your customer’s hands through text-enabled toll-free and business numbers.

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Self-Serve

A self-service option creates an efficient and personalized support experience while reducing the volume of other channels.

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Email

Give your customers the convenient, data-driven support option they want with our email solution.

IntouchAI

We are dedicated to revolutionizing the way brands connect with their customers. Our cutting-edge IntouchAI framework invites a new era of customer experience enhancement, where quality, speed, and accuracy converge seamlessly to create unparalleled interactions. With our unique holistic approach, we look at interactions in three key stages: pre, during, and post-interactions.

IntouchAI provides the edge your business needs to thrive by pushing the boundaries for meaningful transformation. Harnessing the power of artificial intelligence (AI) and automation, we've crafted a bespoke suite of solutions that can seamlessly integrate with your existing tech stack. These solutions enable your teams to engage with customers in a personalized and efficient way while driving loyalty and growth.
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Agent Assist

We revolutionize agent and customer experiences with our AI-powered agent-assist solutions. These technologies enhance interactions throughout the contact journey, driving efficient workflows, boosting employee engagement, and delivering personalized customer experiences.
Sidd Spark

Sidd Spark

Sidd Spark uses digital automation, machine learning, and AI to empower agents, enhance customer experience, and enable seamless real-time decision-making in support workflows.

Laivly

Laivly

Laivly automates business functions with empathy and brand consistency with their AI-powered technology, Sidd Pro. Acting as an independent digital worker, Sidd Pro performs tasks, answers questions, and facilitates self-service across all channels, minimizing human involvement through full automation.

Superpunch

Superpunch

Superpunch, our AI-powered employee app, boosts engagement, performance, and communication with real-time feedback and mood tracking, enhancing well-being and retention.

Mosaic Languages

Mosaic Languages

We use AI language technology and top talent to deliver personalized experiences in over 100 languages, transforming global CX with real-time, accurate service and enhanced customer satisfaction.

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Performance & Insights

Our advanced analytics solutions offer detailed insights into customer behavior and program effectiveness, enabling impactful decisions, cost reduction, and enhanced customer satisfaction.
Catapult

Catapult

Catapult, our exclusive analytics platform, provides detailed micro-level insights on performance with customizable dashboards. It features self-directed QA, targeted coaching, and predictive analytics through automated processes to identify top performers and guide developing agents.

Vision

Vision

Vision, our omnichannel reporting portal, aggregates data from CRM tools, Catapult, and Superpunch to monitor program performance on a macro level. It provides automated insights and predictive analytics at all levels, driving continuous improvement in the agent and customer journey.

Technology Partnerships

At IntouchCX, we establish leading CX solutions by combining our expertise in AI and automation with our trusted third-party technology partnerships, seamlessly integrating with existing systems while remaining tech-agnostic. This enables us to transform customer interactions and elevate business outcomes.
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Brand Trust & Safety

We take an industry-leading well-being approach to innovate the trust and safety space through end-to-end design, research, insights, and technology. Our solution provides flexibility to create a people-only or a people-AI-tech infused team that can change and scale with them efficiently alongside business growth.
User Safety

User Safety

Know your customers to ensure users, consumers, sellers, and gamers on your platforms are who they say they are. Protect your user information from theft and misuse. We provide a safe online experience to drive customer retention and brand loyalty.

Fraud Detection and Prevention

Fraud Detection and Prevention

We protect customers across all industries by detecting early signs of fraudulent behavior in order to mitigate risk.

Platform Safety and Integrity

Platform Safety and Integrity

We evaluate products, brands, and advertising assets and processes to ensure compliance, correct placement, and relevance.

 Content Moderation

Content Moderation

We moderate user-generated content, ensuring that toxic, egregious, and malicious graphic, text, and audio content is managed across various social and digital platforms, gaming sites, and marketplaces.

Content Curation

Content Curation

Pairing human expertise with leading technology allows us to review and label large sets of text, video, and image assets. We improve the quality of data annotation, so you can focus on your business.

Strategic Advisory

Our CX strategic solutions were designed with flexibility and collaboration in mind, so our brand partners can implement a custom-fit support system that drives brand loyalty and satisfaction.

Disrupt

Our IntouchCX Disrupt solution is designed specifically for hyper-growth companies in emerging markets. We’ll help grow your culture, loyalty, and performance by managing your end-to-end customer experience needs, so you can focus on growing your core business.

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IntouchNXT

IntouchCX challenges the status quo. Our Innovation team is a collective of disruptive mindsets, problem solvers and researchers that confront business-as-usual processes to solve the CX problems that our clients deal with today, and create new solutions for changes that are emerging for the future. By understanding trends and creating a space to test, learn, and scale new solutions, IntouchNXT helps brands capitalize on new opportunities with business products and solutions that scale.

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Tech Integration

At IntouchCX, we specialize in designing, integrating, and delivering end-to-end cloud-based technology solutions faster and more efficiently to support innovative brands and their customers, enhancing teams and back-office operations. Our technology depth is extensive, with a focus on integrating the leading providers of CRM, cloud, channel, analytics, and automation technologies.

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Quality Assurance

Quality Assurance (QA) allows you to identify opportunities in your support contacts, ensure consistent customer satisfaction, and refine KPI goals by developing brand-specific QA evaluations.

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Workforce Management

The true power of customer service is in the people. You need a team that’s as dedicated to your customers as you are, but this requires forecasting, planning, and proper management. With our industry-leading technology, we can ensure your team is happy, motivated, knowledgeable, and efficient.

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Personalization & Loyalty

We design custom-fit CX strategies that drive brand recognition and customer loyalty.

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