Entertainment & Gaming

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Dynamic support for an industry that’s always evolving.

Anticipating and exceeding expectations creates positive community experiences and drives drives brand loyalty. Our expertise in your world and its evolving trends, paired with our exceptional customer care, allows us to develop bespoke solutions that will level up your user experience.
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Product/Game Launch Support

Bringing new shows, games, or products to market comes with many moving parts. We'll design a custom multichannel strategy backed by data and supported by a team of experts, so you can focus on launch excitement.
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Technical Troubleshooting

By recruiting a dedicated community of passionate users as agents, we provide specialized on-demand interactive troubleshooting support anchored in technical expertise to reduce interruptions and improve experience.
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Subscription Purchases

We help you build a loyal user base and retain your highest revenue generating customers by cross sell, upsell, and subscription campaigns, all while delivering exceptional omnichannel purchase support.
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Interactive Content Support

SMS customer service allows you to have text-enable toll free and business numbers, providing a more convenient and personal interaction for customers on the go.
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Content Moderation

Our dedicated content moderators ensure your users have a fun, safe experience at all times by moderating sentiment across platforms and reinforcing safeguards to effectively to build safer, high-quality communities. We also respond to reviews with custom messaging to drive ratings, UA, retention and brand integrity.
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Community Safety

We ensure your users feel safe and empowered to interact with your games and services responsibly. Our trust and safety integration throughout your entire platform uses advanced safety technology and diligent specialists to protect your community from fraud, unauthorized users, and harmful content.
Case Study: Augmented Reality Gaming Support

Case Study: Augmented Reality Gaming Support

In Augmented Reality gaming, providing high touch customer service to support players in real-time is not just an expectation, but a necessity in order to maintain and increase player loyalty. We partnered with a San Francisco based gaming powerhouse publisher that specializes in AR mobile games to improve their response times and player satisfaction.
20%
CSAT
Increase
8.5/10
NPS
95%+
Faster Responsesthan FRT

Recent Posts

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Gaming Addiction or Moral Panic? Why the Real Threat to Players Is Poor Moderation

Gaming Addiction or Moral Panic? Why the Real Threat to Players Is Poor Moderation
12 Trust & Safety Moves Brands Should Make Now to Prepare for Emerging Risks

12 Trust & Safety Moves Brands Should Make Now to Prepare for Emerging Risks
IntouchCX Recognized with 2026 AI Excellence Award for Superpunch and Superpunch Roleplay

IntouchCX Recognized with 2026 AI Excellence Award for Superpunch and Superpunch Roleplay
Well-being

We put our people first so we can deliver the best possible experience to our brand partners and their customers.

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We are a true extension of your brand. Our customer care solutions are built on flexibility and collaboration, and are customizable based on the unique needs of your brand program.
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Workforce Management

We pair our Workforce Management methodologies with industry-leading technology to ensure we exceed your key metrics while controlling your costs. Our solution optimizes associate schedules through forecasting and real time management, driving performance across your vendor network.
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Sales & Customer Retention

We develop customized sales programs that drive customer loyalty and retention for your brand. By providing exceptional customer service support and consultation, we gain insights that help us focus on conversion metrics and KPIs that drive revenue for your business.
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Quality Assurance

We offer a dedicated QA team to deliver real-time feedback. Through a robust system of data reports, interaction recordings, and customer feedback surveys, we measure various touchpoints and effectively manage KPIs at the associate, team and program level.
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Leadership & Performance

We ensure that your platform and environment remains a safe and positive one for your users. We take community guidelines and rules to heart, and will build leadership teams around this to drive performance and success on your program. Here’s how:
Our leaders on each program are trained in mental health awareness, and are empowered with resources and tools to support their teams.
We build unique processes around your community guidelines to uphold your users to a high standard of behavior.
We use emotional intelligence evaluations to match employee personality and emotional resilience on every program.

Technology & Innovation

Our proprietary employee engagement technology makes moderators more comfortable and productive, leading to better performance, higher tenure, and most importantly happier team members.
Superpunch Team Rooms helps content moderators deal with difficult work tasks that can be mentally and emotionally challenging by providing a community of peer support, encouragement, and easy connections to all departments.
Our proprietary Mood Tracking technology ensures moderators feel happy and engaged by allowing them to track their mood every time they log on. We tie mood to performance with data that acts as a real-time measurement of team well-being.

Brand Trust & Safety

Protecting our brand partners and their customers is extremely important to us. Our brand safety programs enforce policies that mitigate fraud within your online global communities.
Content & Brand Moderation

Content & Brand Moderation

Our content moderation teams flag, escalate and remove content that violates your community guidelines. We protect your brand community from harmful content, and provide elevated offerings around health and wellness to support our moderators.
Fraud & Compliance

Fraud & Compliance

We investigate fraudulent behavior by combining our analytical, detail-oriented team with top-of-the-line fraud detection systems. We also handle emergency case support, damage and compliance claims, identity verification, account security, and bug identification.
Data Annotation

Data Annotation

Our data support associates label objects of interest in text, video or image assets to help train your technology tools and platforms to easily recognize them.

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Today’s digital consumers want fast, accurate, and simple service. Our digital transformation solutions improve efficiency, quality, and accuracy by pairing talented associates with top-of-the-line technology.
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Superpunch is our employee engagement app that streamlines scheduling, communication and performance feedback, creating better schedule compliance and lower absenteeism.
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SIDD is an AI associate assistant tool that enables customer care teams to work smarter, empowering them to handle customer interactions more efficiently and with greater empathy.
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KnoahsARK 360 is our proprietary analytics and reporting platform that collects information from every customer interaction for analysis, evaluation, and improvement recommendations.

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20%
CSAT Increase
100%
NPS
41%
Faster Responses than FRT Goal

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4/5
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8.5/10
8.5/10
Mobile SMS Image
95%+
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95%+
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Contact Our Sales Team Today.

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