AI, Automation, and Customer-Centric Travel: The Big Trends for the Transportation Industry
The Future in Motion: How AI and Automation Are Shaping Travel and Transportation Executive […]
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From Friction to Flow: Solving Common CX Pain Points With Trust & Safety
A flawless customer journey can be ruined in seconds if a user encounters fraud, harassment, […]
Why AI isn’t a shortcut: how hypergrowth companies should sequence outsourcing and automation
For hypergrowth companies, outsourcing and AI often arrive at the same moment. Customer volumes are […]
Accelerating Agent Readiness Through Immersive AI Roleplay Simulation
Strengthening Agent Performance Through Applied AI High-volume customer service programs rely on agents who can […]
IntouchAI by IntouchCX Named a Major Contender in Everest Group’s Conversational AI and AI Agents in CXM Products PEAK Matrix® Assessment 2025
WINNIPEG, MB – Dec 23, 2025 – IntouchCX, a global leader in customer experience management […]
A2A vs MCP: The Next Leap in Agentic AI
Remember when “AI integration” meant wiring a model to an API and hoping it didn’t […]
Beyond IVR: The Evolution and Bold Future of AI Voicebots
AI voicebots are redefining what’s possible in customer experience. This article from Roy McLaughlin, SVP […]
Building trust: why online safety is critical for protecting your brand and retaining your users
Trust is hard-won and yet easily lost. For online platforms, years of careful brand-building can […]
IntouchCX received Three Major Honors at The Asian Brand and Leadership Conclave 2025
WINNIPEG, Manitoba – December 3, 2025 – IntouchCX, a global leader in digital customer experience […]
IntouchCX Wins Silver at the 2025 European Contact Centre & Customer Service Awards
ATHENS, Greece – December 2, 2025 – IntouchCX, a global leader in digital customer […]
IntouchCX Recognized as a Leader in Everest Group’s Americas PEAK Matrix® Assessment 2025
WINNIPEG, MB – November 24, 2025 – IntouchCX, today announced that leading research firm Everest […]
From Promise to Profit: How Strategy, Brand, and CX Drive Growth Together
Organizations create the most value when their promise to the market matches the experience they […]