Traditional analysis methods struggle to keep pace with the sheer volume of customer conversations, making it difficult to extract meaningful trends, optimize CX strategies, and act in real time.
AI-powered analytics is reshaping the power of data. Instead of relying on manual reviews and delayed reporting, we can leverage automated intelligence to uncover trends, predict customer needs, and drive continuous improvement at scale.
The results: depth of analysis, breadth of insights, speed of action.
Secure raw data processing of calls, emails and chats along with QA forms & bespoke insights & client requirements
LLM driven analysis trained to transcribe and redact, driving insights including: AI satisfaction scores, CX scores, contact drivers, products, resolution, outcomes and QA scoring
Scores, tags and summaries are automatically routed to: Vision for business and performance insights and Catapult for QA and coaching to optimize agent performance
The analytics engine actions outputs and continuous improvement at both the client and agent level. Analysts offer additional reporting based on automated analysis and agent toolings, harvesting further insights.
