IntouchCX
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Revenue Cycle Management

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From the first scheduled appointment to the final balance payment, we manage financial workflows with absolute precision and empathy—because every touchpoint matters.

In the Health and Wellness industry, our expert teams take ownership of the full revenue cycle:

  • Patient registration & insurance verification
  • Pre-authorizations with zero delays
  • Seamless claims submissions
  • Aggressive denial management and resolution
  • Final billing executed with clarity and care

In Utilities, we deliver secure financial continuity:

  • Payment specialists ensure automated payments are verified and error-free
  • Login management teams streamline portal access and verification with speed and security
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Case Study

For a leading utility billing provider, delivering fast, accurate, and scalable support is non-negotiable—and that’s exactly what our revenue cycle management achieved. Handling high-volume billing, payments, activations, and login support across all utility types, the team also resolved complex billing issues across diverse housing sectors. With 99.5%+ accuracy in login and billing, productivity exceeded targets by 30%, and $48M+ in annual revenue cycle impact. This partnership proves that streamlined operations and data precision drive real results.

Collections

We lead where it matters most: First-Party Collections, focusing exclusively on pre-charge accounts aged 0–120 days. Our work is precise, compliant, and highly effective—licensed across all 50 U.S. states, with 36 active state-specific licenses enabling rapid, scalable action across a variety of industries. We lead with professionalism, regulatory rigor, and customer sensitivity.

Our High-Impact Collections Solution Includes:
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Expert Inbound Call Resolution & Real-Time Reporting

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Outbound Payment Services with Accountability

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Payment Processing & Custom Payment Plans

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Proactive Outbound Collections

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Collections Quality Assurance (QA)

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Talent-Driven Approach

Our collections performance is driven by a disciplined, data-backed recruiting engine that ensures every agent is the right fit for high-pressure, high-stakes work.

Agent Profiling

We assess emotional resilience, multitasking capability, problem-solving agility, and adaptability. We prioritize agents with:

  • Proven collections experience
  • Customer service orientation
  • Strong ethical grounding
  • Persuasive communication and selling skills


Hiring & Placement

We place agents in targeted Lines of Business (LOBs) based on skill and experience, including:

  • 1PPD, 2PPD, 3–4PPD (pooled/list-owned)
  • Consent-based outreach (e.g., cell phone consent)
  • Full-spectrum payment processing roles

Sourcing

Our talent pipelines are fed through trusted channels:

  • Employee referrals
  • Curated online portals
  • Strategic recruiting partners

 

Screening

Every candidate undergoes a multi-layered vetting process:

  • Recruitment and operational interviews
  • Skill and language assessments
  • Role-playing scenarios to test real-world effectiveness
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Proven Performance: Case Study in Auto Finance

Our proven track record of successful collections spans across industries. For a leading auto finance company, we manage inbound voice support and facilitate payments and auto-pay setup as well as arrangement of flexible payment plans. Our comprehensive support ensures customers are supported through troubleshooting and billing resolution, service interruptions and account management.
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