Laivly

Sidd Pro can create a consistent, best-in-class experience across all existing tech stacks through a Universal Consumer Profile, which empowers agents through AI, making necessary resources accessible to the agent. By surfacing knowledge base articles and summarizing key actions, Sidd Pro helps agents to solve customer cases during interaction. Agents will also gain quick access to knowledge guides and guided policies based on their current customer interaction.

Sidd Pro automatically fills out forms and can generate digital responses for curation using  a revolutionary generative machine learning model to ensure every written interaction is accurate, on-brand, and optimized for customer satisfaction. It does this through multiple channels:

• Email — Sidd Pro identifies and addresses every issue or question with accurate, on-brand responses, handing off emails that require a human touch to agents, and bringing them back into the workflow without missing a beat.

• Chat — Unlike traditional chatbots, Sidd Pro analyzes customer sentiment and provides helpful, on-brand answers. When necessary, this technology facilitates a frictionless hand-off to a live agent.

• Social Media — Sidd Pro generates consistent, unique replies to customers who mention your brand on social media, handling more interactions in a fraction of the time it would take an agent.
• Online Reviews — This technology can draft accurate, natural-language responses to customer reviews, offer product recommendations, and more to save, influence, or convert customers.