IntouchCX

Mosaic Languages

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Demand For Customer Language Support Is Increasing

In a world where online presence equals global presence, companies are reassessing their multilingual engagement strategy. They want to be positioned to acquire, delight, and retain their customer relationships.

A globe inside of a speech bubble
>75%
of customers prefer to engage and repurchase with a brand when they can do it in their own language
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60%
of English speakers speak it as a second language only
A globe
<20%
of organizations support customers of any language over the phone
A globe being clicked
71%
of customers expect companies to deliver personalized interactions

We’re Redefining Global CX.

IntouchCX transforms the way you engage with customers so they get fast, accurate, and personalized service. We combine innovative AI-enabled language technology with our top-performing talent to deliver best-in-class, personalized experiences.
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Utilize powerful AI and training systems to scale your program quickly

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Engage with customers in their preferred language, on-demand, to improve CSAT

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Empower top performers with over 100 languages

Case Study: Mosaic Languages

Case Study: Mosaic Languages

Leverage our groundbreaking translation technology to provide a more personalized experience for your global customers, removing the language barrier and increasing CSAT.
>75%
of customers prefer
to engage and
repurchase with a brand
in their own language
<20%
of organizations can support customers of any language
over the phone
71%
of customers expect companies to deliver personalized interactions

Rethink Your Multilingual Distribution

Download our thought paper to learn how you can elevate your global CX with our cutting-edge language technology.