Our tool empowers agents with automations and guides. Sidd Spark offers real-time predictions, suggesting best-case solutions and automating tasks and workflows. It provides immediate agent guidance, scripting, and reminders triggered by specific keywords and topics, and creates workflows that reflect training to enhance quality and efficiency. This assists the agent during contact.
Sidd Spark improves agent comprehension and efficiency with its unique transcription technology. It automatically transcribes contact interactions, summarizing case notes and outlining next steps. It generates real-time verbatims, relieving agents from time-consuming note-taking and post-contact work. This speeds up after-call processes without sacrificing detail. This assists the agent post-contact.
Track agent compliance and workflow adherence with real-time digital QA
Identify customer intent, sentiment, and case resolution and predict case disposition
Easily modify workflows and track topics using Sidd Studio
Provide live call transcription with real-time topic summaries to assist agents during calls
Automate case notes to reduce after-call work, streamline escalations or documentation, and allow agents to customize Swift Notes on the fly
Save transcripts directly to your CRM for accurate, indexable, and secure records