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Sales & Customer

Where Customer Experience Meets Growth

Every customer experience is an opportunity to grow your brand.

Increasing loyalty and driving sales begins with exceptional customer experiences. We leverage insights paired with individualized brand consultation to craft targeted sales programs and drive conversion rates. We focus on exceeding customer satisfaction, so you can focus on growing your brand.
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How We Win



Sales interactions are different from general service interactions. That’s why we develop separate hiring profiles to support these programs, including:

  • Culture Simulation Interviews, designed to assess the candidate in program-specific scenarios.
  • Testing candidates’ abilities to personalize the customer experience and adapt to new challenges.



We know your brand like the back of our hand, and train our agents to become true ambassadors. We provide extensive sales training to develop agents’ soft skills, with key topics including:

  • Identification of upsell or cross-sell opportunities.
  • Buying signals and how to use probing questions.
  • Save the sale tactics and ways to close out a conversation.


Achieving performance KPIs is crucial to your success. We’re constantly evaluating ways to improve your average order value, conversion rates, upsells, and other key metrics. Here’s how:

  • Balanced scorecard methodologies rank team members based on KPI performance.
  • Rankings generate ownership and accountability for team members to focus on improvements.
  • Real time coaching from our leaders gives agents the support they need to upgrade their skills.

Our Results

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Higher than AOV Goal
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Customer Retention

Customer Retention

  • Cross-sell and Upsell
  • Product Comparisons & Specifications
  • Price Matching & Promo Codes 
  • Inbound & Outbound Sales 
  • Pre-Sales Questions 
  • Real Time Checkout Assistance

  • Proactive Interactions
  • Cross-sell and Upsell 
  • Customer Relationship Management 
  • Save the Sale Initiatives 
  • Product Recommendations 
  • Current Promotions/Deals
Contact Success Right Corner

Let Us Show You How

Current or former employees, please visit Employee Inquiries page.