Sales & Customer
Retention

Sales interactions are different from general service interactions. That’s why we develop separate hiring profiles to support these programs, including:

• Culture Simulation Interviews, designed to assess the candidate in program-specific scenarios.
• Testing candidates’ abilities to personalize the customer experience and adapt to new challenges.
  
  

We know your brand like the back of our hand, and train our agents to become true ambassadors. We provide extensive sales training to develop agents’ soft skills, with key topics including:

• Identification of upsell or cross-sell opportunities.
• Buying signals and how to use probing questions.
• Save the sale tactics and ways to close out a conversation.

Achieving performance KPIs is crucial to your success. We’re constantly evaluating ways to improve your average order value, conversion rates, upsells, and other key metrics. Here’s how:

• Balanced scorecard methodologies rank team members based on KPI performance.
• Rankings generate ownership and accountability for team members to focus on improvements.
• Real time coaching from our leaders gives agents the support they need to upgrade their skills.