Manage Your Workforce in Real Time
Forecasting, planning, and managing your workforce can be challenging. As your partner, we streamline this so you can focus on growing your business.
Our solution optimizes agent schedules and productivity through forecasting and real time management, driving performance across your vendor network.
By pairing our detailed Workforce Management methodologies with industry-leading technology, we exceed your key metrics while controlling your costs.
Insights Driven Performance
Insights and analytics drive improved prediction and planning to better understand your consumers’ needs, while optimizing performance and lowering costs.
- Volume forecasting using historical data, industry trends, and upcoming campaigns.
- Proactive capacity and class planning to ensure appropriate hiring timelines.
- Real time schedule adjustments to optimize productivity.
Technology & Innovation
Our proprietary employee engagement technology, Superpunch, streamlines staffing and scheduling while improving compliance.
- Agents can view their schedule, pick up shifts, and report if they’ll be late or absent.
- Push notifications of shift times sent to agents to decrease absenteeism.
- Streamlined scheduling, payroll, and communications.
Communication & Reporting
Real time reporting, provides you the data you need, when you need it. While collaboration ensures alignment and efficiencies.
- Reporting tools share real time observations in scheduling and forecasting.
- Recommendations to ramp up or down in real time based on insights.
- Performance comparisons across your vendor network drive accountability.