Guide: 44 Ways Brands Are Using Content Moderation
Misinformation is evolving, and so are the ways brands are fighting back. Today’s digital platforms […]
Author: IntouchCX Team
Fraud, abuse, and harmful content: what every CX leader needs to know about online risks
In 2024, digital fraud didn’t just grow – it exploded. Businesses around the globe lost […]
Case Study: Remote Work Reimagined – Smarter Strategies for Peak Productivity
Remote Work, Reimagined for Results As remote work becomes the norm, businesses face a new […]
Article: Breaking Language Barriers with Intelligent Customer Engagement
Delivering a seamless multilingual customer experience is more than translation—it’s about cultural accuracy, speed, and […]
Marketing meets moderation: why your trust & safety team should work with marketing
By all accounts, trust and safety is having a moment. Long relegated to the back […]
Why content moderation defines your brand (even if you don’t realize it)
When you think of content moderation, you might picture it as a behind-the-scenes operation – […]
Shaping Safer Digital Spaces: Recent Milestones and Future Outlook
Earlier this year, IntouchCX announced its acquisition of WebPurify, a premier provider of AI-powered and […]
IntouchCX Recognized with 12 Wins at 2025 Asia-Pacific Stevie Awards for Innovation and Leadership
WINNIPEG, Manitoba, April 28, 2025 — IntouchCX, a global leader in customer experience, AI Solutions, […]
AI in Action – Enhancing Customer Service Through Smarter Training
The rapid evolution of customer expectations demands more than just courteous service—it requires highly skilled […]
Case Study: Accelerating Workforce Growth Through Targeted Training Initiatives
Developing effective training programs is essential for excellent customer service, as they must address knowledge […]
The Rise of AI Agents: Redefining Automation and Productivity in 2025
The integration of AI into everyday business operations has reached a turning point. In 2024, […]
Case Study: Unlocking Workforce Efficiency Through Data-Driven Strategies
At IntouchCX, we help businesses streamline workforce management (WFM) for improved efficiency and cost savings. […]