Author: IntouchCX Team

(Case Study) Transforming Agent Performance and Efficiency With Automation

IntouchCX’s AI and automation solutions, including Laivly, help global brands drive efficiencies and save on […]

WINNIPEG, Manitoba, January 7, 2025 – IntouchCX today announced its acquisition of WebPurify, a premier […]

Utilizing AI in customer service effectively is key to meeting today’s growing customer expectations. While […]

Understanding customer sentiment is a common challenge for brands, often leading to missed opportunities for […]

AI-driven voice technologies are expanding possibilities and broadening practical applications across many different industries. CX […]

Long-term business growth requires cost-effective strategies to boost revenue, and fostering loyalty is a crucial […]

With purchases just a click away, there is a growing need for quick and efficient […]

Retail and e-commerce brands face major challenges during peak seasons like holidays, when demand surges […]

In today’s customer support industry, companies face many challenges, including seasonality, that demand strategic adaptation. […]

For brands who lean heavily on digital commerce, ensuring a seamless customer experience while controlling […]

Winnipeg, MB – October 28, 2024 – IntouchCX, a global leader in contact center and […]

Financial services are changing faster than ever, with consumer trends and expectations evolving in step […]