A leading North American home services marketplace that connects homeowners with local service professionals partnered with IntouchCX to reduce Average Handle Time, improve documentation accuracy, and overall workflow without slowing agents down.

With Sidd Spark, IntouchCX’s real-time agent assist solution, agents spent more time helping customers and less time on documentation. Automated note generation, live cross-sell recommendations, and in-the-moment guidance reduced Average Handle Time by 20%, improved documentation accuracy, lowered after-call work, and helped new agents get up to speed faster.

This case study showcases how real-time agent assistance improved operational efficiency, increased outbound sales performance, and gave agents and program leaders better visibility into every customer interaction.

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