Case Study: Automation for Fraud Prevention in the Gig Economy

Woman paying her food delivery man

IntouchCX delivers leading-edge fraud protection with our proprietary AI-enabled automation technology, ensuring the trust and safety of gig economy brands and their consumers. 

A leading North American online delivery technology platform needed our help reducing financial loss due to fraud and streamlining their fraud identification and prevention processes. Our extensive expertise in the trust and safety space paired with our innovative AI automation solution enabled us to deliver the following results:

95% reduction in financial loss

45% reduction in net AHT 

30-40% (over $900K) cost reduction in FTE


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