Case Study: Customer Service in the Gig Economy
High touch customer service in the gig economy is a growing priority as more brands across the globe continue to leverage contract workers as part of their business model.
We partnered with a delivery service owned by a large multinational retail corporation to provide support to delivery drivers.
We leverage our expertise in the gig economy to launch and scale quickly while achieving key performance metrics:
- 95%+ CSAT
- 95% Service levels (Goal of 80%)
- 85%+ Voice Handled Compliance