Case Study: Customer Service in the Gig Economy

High touch customer service in the gig economy is a growing priority as more brands across the globe continue to leverage contract workers as part of their business model.

We partnered with a delivery service owned by a large multinational retail corporation to provide support to delivery drivers.

We leverage our expertise in the gig economy to launch and scale quickly while achieving key performance metrics:

  • 95%+ CSAT
  • 95% Service levels (Goal of 80%)
  • 85%+ Voice Handled Compliance

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