IntouchCX supports brands across the globe by providing exceptional workforce management solutions. By leveraging innovative technology, we optimize agent schedules and productivity through forecasting and real-time management to drive performance.

With extremely high contact volumes around the holiday season, a multinational athletic apparel retailer needed our support for their holiday ramp. They required a partner who could swiftly accommodate the surge in holiday email volume across multiple geographies.

Here are just a few of the results: 

• 95% CSAT (15% higher than goal)
• 15% AHT improvement