Case Study: Ensuring Trust and Safety in the Gig Economy

Happy woman driving a car with a passenger behind.

IntouchCX’s sophisticated trust and safety solutions streamline customer support and case resolution processes for gig economy brands. Our expertise allows us to deliver exceptional customer experiences while strengthening rideshare marketplace safety.

A leading North American ridesharing company in the gig economy industry needed our help resolving complaints quickly and accurately and improving their trust and safety processes. After implementing our solution, we delivered the following results:

  • 40% reduction in recontacts
  • 93% accuracy in case resolution
  • <24-hour case resolution time


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