Case Study: Essential Community Safety for Online Dating Platform

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IntouchCX optimizes business workflows and enhances the customer experience for marketplace brands across the globe. We are industry leaders delivering exceptional support to ensure the trust and safety of your brand and customers. 

A leading dating marketplace app providing a safe and secure platform for over 80 million global subscribers partnered with us to improve support coverage and streamline workflows that impact user and brand safety. Our extensive experience in the trust and safety space paired with our industry-leading customer solutions enabled us to effectively address escalations and crisis reports, boost response times, and enhance customer satisfaction (CSAT) within just one month of implementation. 

Here are the results: 

  • 85% improvement in first response time (FTR)
  • 43% increase in productivity
  • 96% decision accuracy


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