Case Study: Expert Trust & Safety Support for Hyperscale Platforms

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IntouchCX provides emerging platforms with industry-leading trust and safety support with our Disrupt solution. Our extensive experience enables us to streamline new business processes for our partners, improving efficiency and elevating the customer experience. 

A global leader providing hotel accommodations, holiday rentals, homestays, and experiences to travelers across the globe needed our help building a support structure to mitigate fraud and reduce financial loss. With our dedicated leadership, experience supporting hyperscale marketplaces, and expertise in the trust and safety space, we were able to deliver the following results: 

  • Savings of over $460,000 from rejected tickets within four months
  • 50% reduction in loss rates
  • 90-95% accurate calibration of losses


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