In the fast-paced world of financial technology, customer experience isn’t just a support function—it’s the cornerstone of trust. But how do you maintain flawless support when your company is launching 13 distinct lines of business, from payroll to business banking, and expanding across the globe? Hint: You don’t just hire a traditional vendor. You build a strategic backbone.

In 2018, a leading fintech brand started a modest, 3-agent pilot program with IntouchCX to see if we could safeguard quality during hyper-growth. Fast forward to today, and that tiny pilot has exploded into a massive global operation sweeping the #1 rankings across the client’s entire global CX partner ecosystem, driving an astronomical 1,590% increase in revenue along the way.

Want to know the exact operational discipline, specialized QA workflows, and AI-driven strategies used to scale this program from 3 agents to nearly 1,000?

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