Case Study: Revolutionizing Multilingual Support: A Case Study on Mosaic Languages and IntouchCX

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Discover how a leading global consumer electronics brand transformed its customer support strategy for non-English languages in the Europe, Middle East, and African regions. By partnering with IntouchCX and implementing the innovative Mosaic Languages solution, the brand achieved remarkable results, reducing operating costs by 51%, improving response times by 52%, and elevating customer satisfaction from 65.2% to an impressive 91.3%. 

Learn how our strategic approach, including a new multilingual support hub in India, advanced translation technology, and seamless CRM integration, not only optimized the client’s tech stack but also positioned them for global expansion and customer service excellence. Join us in exploring the impactful journey that redefined customer support and marked a significant milestone in the brand’s digital transformation.


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