AI does not understand the emotional risks that humans carry when it’s not trained to do so, and therefore cannot emotionally care about the resilience thresholds for handling content and the impact it has on human well-being. Systems and processes need to be designed with the human cognitive load in mind. In doing so, we can improve content moderation and trust and safety as a whole.
This is just the start of what we can do. Learn more about IntouchCX innovation today.