Winnipeg, Manitoba July 8, 2025 – IntouchCX, a global leader in customer experience, AI solutions, trust & safety, and back-office processing, proudly announces that Wilma Chan, Chief Marketing Officer, has been named among the Top 50 Women Chief Marketing Officers of 2025 by The Women We Admire. This recognition is an affirmation of Wilma’s transformative leadership, relentless drive and significant influence in shaping IntouchCX’s global marketing strategy and brand presence. 

Since joining IntouchCX in 2021, Wilma has been influential in driving the company’s brand, demand generation, communications and market insights efforts with a forward-thinking and people-first approach aligned with IntouchCX’s business objectives. Her leadership has played a crucial role in expanding IntouchCX’s global footprint and accelerating the company’s growth agenda, strengthening its commitment to innovation and customer engagement. Through the early adoption of AI and automation solutions, Wilma has helped position IntouchCX to capture new market opportunities, deliver measurable value for clients, and meet evolving customer needs across geographies.

“Being named among this group of remarkable women who are reshaping the marketing landscape is truly an honor,” said Wilma Chan, CMO, IntouchCX. “This recognition reflects the courage, creativity, and commitment of our marketing team at IntouchCX. Together we are redefining how customer experience is delivered with clarity, purpose and precision, and I’m excited for what’s next.”

Wilma’s marketing leadership is matched by her deep business acumen, honed through prior leadership roles at Heinz Canada, Spin Master Toys, and Ontario Lottery and Gaming Corporation, where she led customer growth initiatives, digital expansion, and product innovation. She holds an Honors Business Administration degree from the Ivey Business School, University of Ontario.

At IntouchCX, leadership is more than a title; it is an action. With teams across North America, Latin America, Europe, Africa, and Asia-Pacific, IntouchCX partners with the world’s leading brands as a trusted advisor, delivering integrated solutions powered by technology, analytics, and human insights. Leaders like Wilma exemplify how IntouchCX’s vision translates into exceptional experiences for clients and customers worldwide.

Her recognition underscores the collective commitment of IntouchCX to transform the customer experience landscape while advancing industry innovation, guided by leaders who dare to think ahead and execute with excellence.

About IntouchCX

IntouchCX is a global leader in customer experience management, digital engagement, and AI solutions. Founded in Canada, IntouchCX employs more than 35,000 people across 14 countries and 26 campuses. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change. To learn more about us, visit intouchcx.com.

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Media Contact: 
Stephanie Suarez
Director, Global Communications
IntouchCX
stephanie.suarez@intouchcx.com