SAN JUAN CITY, Philippines, July 6, 2026 — IntouchCX, a global leader in customer experience (CX) management, AI services, trust and safety, and back office operations, today announced the opening of its newest operational campus at the GH Tower in Greenhills, San Juan City, strengthening its presence in the Philippines as it celebrates 10 years of operations in the country.

The 5-floor campus provides capacity for approximately  2,500 seats and supports IntouchCX’s continued growth in the Philippines. The expansion is expected to create nearly 4,000 new jobs in phases through the first quarter of 2027, with hiring across customer experience, digital operations, trust and safety, AI services, technology and corporate support functions. 

The investment reflects IntouchCX’s continued confidence in the Philippines as one of the world’s leading destinations for customer experience, business process services, and AI-enabled operations. Over the past decade, the company has steadily expanded its local footprint while supporting global brands through technology-enabled customer experience solutions. 

“The opening of our GH Tower campus marks the next chapter of IntouchCX’s growth in the Philippines,” said Ken Layug, Executive Vice President, Operations & Campus (Philippines & Malaysia). “As we celebrate 10 years in the country, we’re not just building for today’s customer experience industry; we’re future-proofing our campuses for what’s next. From AI-powered copilots and innovation hubs to collaborative workspaces and continuous learning, we’re creating an environment where technology empowers our people to deliver higher-value work and evolve alongside our clients’ needs. This investment reflects our long-term confidence in Filipino talent and reinforces our commitment to helping position the Philippines as a global leader in AI-enabled customer experience and digital services. ”

Since launching operations in the Philippines in 2016, IntouchCX has grown into a strategic delivery market, supporting clients across industries through digital customer experience management, trust and safety, back-office processing, and AI-powered solutions. The opening of the GH Tower campus marks the company’s latest investment to strengthen its long-term presence in the country. 

“Our growth in the Philippines has always been driven by the strength, dedication, and expertise of our people,” added Layug. “This new campus positions us for the future while reinforcing our commitment to our employees, our clients, and the communities where we operate.”

IntouchCX continues to recruit across a range of customer experience, operations, AI, technology, trust and safety, and corporate roles to support its ongoing expansion. Professionals interested in career opportunities can learn more and apply at https://www.intouchcx.com/careers/.

About IntouchCX

IntouchCX is a global leader in digital customer experience management, back office processing, trust and safety, and AI services. Founded in Canada, IntouchCX operates in 12 countries and 25 campuses. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 25 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change. To learn more, visit intouchcx.com.