WINNIPEG, MB — February 10, 2026  IntouchCX, a global leader in digital customer experience management, back office processing, trust & safety solutions and AI services, today announced it has been recognized with three U.S. Stevie® Awards for Sales & Customer Service, earning Gold, Silver, and Bronze honors in the 20th annual program. The awards highlight IntouchCX’s leadership across CX technology, AI-driven digital transformation, and customer service outsourcing, as the company celebrates 25 years of innovation and trusted partnership.

IntouchCX received recognition in the following categories:

• Gold: Technology Partner of the Year, Sales or Customer Service Solutions 
• Silver: Team of the Year, AI & Tech Focused Digital Transformation
• Bronze: Provider of the Year, Contact Center or Customer Service Outsourcing

The recognition reflects IntouchCX’s continued evolution into a trust advisor for global brands, support design, deployment, and scaling of technology-led customer experience programs built to deliver long-term, measurable outcomes. 

“These awards highlight the shift in how we design and operate programs, enabling us to meet our clients’ long term demands through a technology led, performance driven approach,” said Jenn Sookram, EVP, NORAM Operations at IntouchCX. “As we celebrate our 25th anniversary, it’s especially meaningful to be recognized for how intentionally we’ve evolved into a tech-first CX partner, where advanced platforms and operational rigor deliver consistent, measurable outcomes.”

Together, the honors recognize how IntouchCX is aligning operational execution with transformation strategy, bringing technology leadership and data discipline together to help organizations modernize customer experience at scale.

“Transformation starts with anchoring decisions in data, identifying where opportunity truly exists and building from that foundation,” said Richard Day, SVP, Solutions & Operations Strategy at IntouchCX. “By taking a cohesive approach that brings together technology, analytics, process design, and human expertise, we help clients move beyond incremental change to drive meaningful, sustainable CX transformation.”

The Gold Stevie Award recognizes IntouchCX’s leadership as a CX technology partner, highlighting its ability to improve speed, quality, and consistency across sales and service operations. Advancing from Bronze to Gold in just one year underscores the momentum behind the company’s tech-first strategy. The Silver Award for AI & Tech Focused Digital Transformation Team of the Year, entered for the first time, further validates its growing leadership in AI-enabled CX transformation. The Bronze Award recognizes the company’s continued excellence in customer service outsourcing, delivering secure, globally distributed CX operations with elevated performance and supported by modern platforms and deep expertise.

Founded in 2000, IntouchCX has spent 25 years helping organizations adapt to evolving customer expectations, from early digital engagement to today’s AI enabled, omnichannel CX environments, through continuous technology investment, disciplined execution, and long term client partnerships.

About IntouchCX

IntouchCX is a global customer care and technology company that provides value-driven, future-forward solutions. For over 20 years, we have been the people and technology behind the world’s biggest brands, empowering human potential through our artificial intelligence division, Laivly, and driving change for our client partners through actionable insights and analytics. For more, please visit IntouchCX.com.

About The Stevie® Awards

Stevie Awards are conferred in nine programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, the Middle East & North Africa Stevie Awards, The American Business Awards®, The International Business Awards®, the Stevie Awards for Great Employers, the Stevie Awards for Sales & Customer Service, the Stevie Awards for Technology Excellence, and the Stevie Awards for Women in Business. Stevie Awards competitions receive more than 12,000 entries each year from organizations in more than 70 nations and territories. More than 1,000 professionals around the world participate in the Stevie Awards judging process each year. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at http://www.StevieAwards.com.

Media contact

Stephanie Suarez

Director, Global Communications 

IntouchCX

stephanie.suarez@intouchcx.com