IntouchCX Wins Three Awards at the BPO Innovation Summit
“Our investment and growth in India has provided exceptional versatility in Bangalore and Hyderabad while becoming an employer of choice in the region, which also helps our client partners succeed.”
HYDERABAD, INDIA – SEPTEMBER 6, 2022 – IntouchCX, a global leader in contact center and technology solutions, won three major awards at the 9th Edition BPO Innovation Summit & Awards 2022 presented by UBS Forums.
The Company won the Excellence in Customer Service Award and Artificial Intelligence Excellence Award, while Dishant Bhojwani, EVP, Head of APAC Region & Global Head of Operations Strategy for IntouchCX, was named the Customer Contact Center Leader of the Year.
“I’m honored to receive this recognition from UBS Forums. Our team’s dedication to be the industry leader in CX and driving positive change as a diverse, people-first organization is what I am most proud of,” said Dishant Bhojwani. “We like to win, and in India we are obsessed with innovation and investing in our team members, and these awards show that all our efforts have elevated our operations and overall performance.”
IntouchCX expanded into India with the acquisition of Knoah Solutions in 2020, growing the Company’s global presence. Since its debut in India, the Company has grown to 8,000 team members and three state-of-the-art campuses in Hyderabad and Bangalore as it continues to immerse and grow itself in the country’s vibrant culture and communities.
“Our goal as a company is to be a market leader and challenge the status quo of the contact center industry, and these awards are proof of that commitment,” said Greg Fettes, Founder and CEO of IntouchCX. “Our investment and growth in India has provided exceptional versatility in Bangalore and Hyderabad while becoming an employer of choice in the region, which also helps our client partners succeed.”
The Excellence in Customer Service Award is presented to an organization who best demonstrates exceptional practices in winning on performance on their client partner programs in India.
IntouchCX’s ecosystem expertise in fintech and consumer technology solutions paired with their client-inspired innovation and centralized model in quality assurance to create a true center of excellence in the region has allowed the Company to consistently deliver on metrics that matter the most to their customers.
The Artificial Intelligence Excellence Award recognizes organizations who bring AI to work and apply it to solve real problems. IntouchCX along with their sister company, Laivly, won the award for their AI-powered agent assist technology that allows agents to focus on the customer, providing just-in-time guidance and workflow automation that empowers them to provide exceptional customer interactions.
“Our industry is becoming increasingly digital, and our focus as an industry leader on attended automation technology has not only better equipped our team members to support our customers and stakeholders, but has also improved the overall employee experience,” Bhojwani said. “This technology has enabled us to exceed our KPIs, win with customer experience, and boost our retention through increased job satisfaction.”
UBS Forums is based in India and is a leading provider of content-driven, informative business conferencing that offers opportunities for personalized learning and business transactions. They host sessions that enable transformative learning through a mix of panel discussions, case studies, best practices, and think tank sessions to actively engage participants.
IntouchCX is a global customer care and technology company that provides value-driven, future-forward solutions. For over 20 years, we have set a new standard by immersing ourselves in your world to deliver exceptional results. Our customizable customer care platform uses insights and analytics to build loyalty and increase revenue for our client partners. IntouchCX takes pride in developing top to bottom brand alignment on all our programs.