Immersive Metaverse CX creates new and unique opportunities to engage customers and create an exceptional customer experience that is frictionless and uninterrupted across experience points.
Our foundational work not only considers the front end customer experience lift, but carefully considers brand and user integrity as it pertains across the trust and safety spectrum of ID verification, fraud prevention and detection, safety and behavioral moderation.
Our pioneering Laivly Generative AI is coming of age at the perfect moment to reimagine CX for next-generation brand experiences, where customer engagement must feel as fluid and frictionless as the new environments we are immersed in. In 2018, IntouchCX invested in Laivly Generative AI to create a CX solution that seamlessly interacts between intelligent digital workflows and attended AI to provide real-time, lightning-speed, accurate response and resolution for customer support.
As we develop that solution onwards to support voice, we are in the position to transform global immersive CX in any language, on-demand for support experiences that meet the needs of immersive experiences.
The success of immersive CX has further innovation that is already underway, with neuro-insights enabled science-as-a-service that is transforming our understanding of customer sentiment and human experience, as well as helping to refine and redesign support teams for this new future.
With our early partnerships and industry-leading innovations, we are redefining the role of the support agent by creating an immersive-ready workforce of the future. This will include redesigned job scopes, engaging training spaces, and enhanced well-being programs that complement complex, multi-dimensional interactions powered by neuro-insights and EQ development.
Learn more about how IntouchCX can build, incubate, and scale metaverse CX for your business.