New opportunities are constantly emerging to transform traditional business processes for BPOs and customer experience leaders. This progressive shift facilitates a more strategic business approach while prioritizing the well-being and engagement of employees.

IntouchCX is dedicated to enhancing employee engagement and driving stronger performance across our client programs. Our commitment led us to participate in a pilot program with Immersion, a leading neuroscience technology platform. This collaboration enabled us to measure and understand the specific brain states linked to attention and emotional resonance, providing invaluable insights into what truly motivates and engages our employees.

With cutting-edge neuromonitoring tools, we can redefine management of onboarding, training, and development processes by creating stronger program content. By applying moment-to-moment testing, we can drive meaningful change in our business — from enhanced workspaces and meetings to more engaging content and experiences for our employees. 

Download our white paper today to explore the key findings and takeaways from our pilot program.