(Blog) Why Technology Won’t Fix Customer Care
“Leaders need to be careful that they aren’t overlooking two important things: people and processes.” […]
Archives
Forbes Recognizes IntouchCX as One of the Best Employers for Diversity 2022
“IntouchCX has made significant investments to promote diversity, inclusion and equity within the organization, as […]
(Blog) The CX Disconnect
“Staying agile allows brands to adapt to the customers’ needs and desires when it comes […]
(Blog) Recruitment Roulette: The Winning Advantage of Brand Alignment
“Learn what’s crucial to look for during the next big round of hiring–to not only […]
(Blog) Outsourcing Customer Care with Geographic Diversity
“Learn what’s crucial to look for during the next big round of hiring–to not only […]
(Blog) Acceleration of Digital Transformation
“Today’s top talent are seeking employers who are committed to prioritizing Corporate Social Responsibility (CSR).” […]
(Blog) Championing Change with Corporate Social Responsibility
“Today’s top talent are seeking employers who are committed to prioritizing Corporate Social Responsibility (CSR).” […]
(Blog) A New Decade of Customer Service: The Rise of Chat
“It’s clear that the increased engagement online and on social media has significantly impacted contact […]
(Blog) The Future of Contact Centers: Where Will Technology Take Us?
“Agents prioritize the player experience, ensuring that the customer support they provide will result in […]