(Case Study) Customer Service in the Gig Economy
High touch customer service in the gig economy is a growing priority as more brands […]
Archives
(Blog) Customer Service in the Video Gaming Industry
“Agents prioritize the player experience, ensuring that the customer support they provide will result in […]
(Blog) The Changing Digital Consumer
“With more time spent at home and on mobile devices, brands are reaching consumers on […]
(Blog) Are You Delivering the Right Mobile Engagement?
“67% of mobile users say they are more likely to purchase with a brand that […]
(Blog) Content Moderation: The Importance of Employee Well-Being
“Companies can drive employee well-being and embody their people-driven cultures by incorporating minimum workplace counseling […]
(Blog) Scaling Culture: Don’t Mess It Up
“Values create culture, which is the foundation for a company’s long-term success.” It’s critical for […]
IntouchCX Wins Inclusive Employment Award in Bogota
“The Mayor’s Office of Bogota selected IntouchCX based on their commitment to the inclusive hiring […]
Forbes Recognizes IntouchCX As One Of The Best Employers For Women 2022
“Women comprise half of IntouchCX’s workforce at all levels, with a continued focus on career […]
(Blog) The Age Of The Customer: What Does Empowerment Look Like?
“Companies that empower their employees have a higher probability of employee retention and customer loyalty.” […]
IntouchCX Wins Three Awards at the BPO Innovation Summit
“Our investment and growth in India has provided exceptional versatility in Bangalore and Hyderabad while […]
IntouchCX Named Best New Contact Centre at European Contact Centre & Customer Service Awards
“The Best New Contact Centre award recognizes the success of robust recruitment, onboarding, learning and […]
(Blog) Make the Most of Your Metrics
“Metrics that affect both employees and the end customer must be considered to see the […]