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Case Study: Saving Money on Concession Expenses for the Top Vacation Rental Marketplace

Brands are struggling to manage complex appeasement policies that protect customers, providers, and themselves. Agents […]

The moment of interaction between an agent and a customer can make or break the […]

Many brands face the challenge of optimizing their customer service, particularly after interactions have taken […]

Balancing operational efficiency with exceptional customer service is a challenge, especially as companies scale their […]

If your company is already engaged with the U.S. Hispanic market or is looking to […]

Effective fraud prevention is crucial for safeguarding a company’s financial stability. However, distinguishing legitimate transactions […]

In our digital-first world, the quality of customer experience (CX) determines whether businesses thrive or […]

Retail and e-commerce companies experience extreme surges in volume, during member or customer sales events, […]

Building brand loyalty requires more than just offering a great product or service; it demands […]

Winnipeg, MB – August 1, 2024 – IntouchCX, a global leader in contact center and […]

As we look forward to TrustCon 2024 in San Francisco, CA, we are excited to […]

Creating brand loyalty starts with delivering outstanding customer experiences. In today’s oversaturated market, customers face […]