(Case Study) Breaking and Red Teaming Your AI: Why Safety Requires Going on the Offense
By Roy McLaughlin, Senior Vice President of AI Strategy at IntouchCX Generative AI is transforming […]
Archives
(E-Book) Are you at the back of the AI race in fintech CX?
Are You Falling Behind in the AI Race for Fintech CX? Discover how leading fintechs […]
(Blog) Voice-First CX: How AI Is Revolutionizing Multilingual Phone Support
As AI continues to evolve, it’s unlocking a new era of customer experience phone support: […]
(Case Study) Powering Financial Confidence Through Secure & Scalable Support
Every financial interaction is a test of trust, where accuracy and compliance define customer confidence. […]
Trust Takes the Mic with the Podcast series: “Trust Issues by WebPurify, an IntouchCX Company”
Winnipeg, MB – October 15, 2025 – IntouchCX announced the launch of its new podcast […]
(Case Study) Customer experience vs customer safety: why you can’t have one without the other
A frictionless checkout. A product customizer that lets you instantly visualize your design. A messaging […]
IntouchCX named Gold Globee® Winner in the 2025 Annual Globee Awards for Innovation.
WINNIPEG, MB — October 01, 2025 — IntouchCX announced today that it has been named […]
(Case Study) Redefining Merchant Support: Secure, Scalable, and Seamless Transactions
Every transaction is a test of trust. How you handle chargebacks, subscription changes, or fraud […]
(Blog) The Rise of Multi-Agent AI Swarms at Work
By Roy McLaughlin, Senior Vice President of AI Strategy at IntouchCX Picture this: you walk […]
IntouchCX Strengthens Cairo Presence with 400 New Jobs on Its Two-Year Egypt Anniversary
Cairo, Egypt, September 22, 2025 – IntouchCX, a global leader in customer experience and technology […]
IntouchCX Recognized on Forbes’ Inaugural List of Canada’s Best Employers for Company Culture 2025
WINNIPEG, MB – Sept 17, 2025 – IntouchCX, has been awarded on the Forbes list […]
(Case Study) Mastering the Art of Secure and Empathetic Financial Support
Every financial interaction comes with its own emotional weight for the customer. This case study […]