Case Study: Ensuring Community Safety Through Exceptional Data Annotation
In our partnership with a multinational e-commerce company, we were chosen to provide digital annotation […]
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IntouchCX To Create 500 New Jobs In Cairo
CAIRO, EGYPT, January 10, 2024 – IntouchCX, a global leader in customer experience management, digital […]
Case Study: Global Multilingual Support Transforms Customer Experience
A leading brand in the online learning space with a strong commitment to education accessibility […]
Article: Revolutionize Customer & Employee Experiences With AI & Emotional Intelligence
Every interaction along the customer and agent journeys, from initiation to resolution, shapes the overall […]
Case Study: Engineering Change for a Car-Sharing App With IntouchCX’s Strategic Sprint
Innovation is a cornerstone of our approach at IntouchCX, so we proactively organize strategic sprints […]
IntouchCX’s Commitment to Sustainability & Green Initiatives
This year’s World Environment Day theme, #BeatPlasticPollution, struck a chord with our ongoing efforts here […]
Robotic Process Automation Is Refining the Patient Experience
In today’s rapidly evolving healthcare landscape, technology integration has become essential in improving patient experiences […]
Case Study: Ensuring Trust and Safety in the Gig Economy
IntouchCX’s sophisticated trust and safety solutions streamline customer support and case resolution processes for gig […]
AI and Automation: Reshaping the Shopper Experience
In the ever-changing world of digital commerce, the adoption of artificial intelligence (AI) and automation […]
Case Study: Revolutionizing Multilingual Support: A Case Study on Mosaic Languages and IntouchCX
Discover how a leading global consumer electronics brand transformed its customer support strategy for non-English […]
6 Ways Generative AI Enhances CX
A digital transformation has emerged as a critical strategy for brands across all industries. As […]
IntouchCX Names Mitul Kotecha and Shane Kozlowich Co-Chief Executive Officers
Winnipeg, MB – November 2, 2023 – IntouchCX, a global leader in contact center and […]